Admin Officer

Ace Language Centre; Kuala Lumpur; On-site; MYR 20,000 - 25,000; Full time

Benefits offered by this job

Competitive salary package

Career development and training

Friendly and collaborative work env.

Positive impact in education

Job summary

ACE Education is seeking a dedicated Admin Officer to provide exceptional support to our students, parents, and educators. You will handle inquiries, manage enrolment processes, and coordinate services.

This role requires a diploma or degree in business administration and at least 1 year of customer service experience. You’ll work on maintaining records, reporting, and contributing to a friendly, professional school environment.

Qualifications

• Diploma or Bachelor's degree in Business Administration or related field.
• At least 1 year of customer service or support experience.
• Strong communication and interpersonal skills; proficient in CRM and MS Office.

Responsibilities

• Serve as the primary contact for customers via phone, email, and in person.
• Guide clients through enrolment and support education programs and services.
• Maintain customer records and prepare regular management reports.
• Assist in events and coordination, ensuring smooth service delivery.

Skills

Customer service

Communication

Interpersonal skills

CRM tools

Microsoft Office

Multitasking

Time management

Professionalism

Problem-solving

Attention to detail

Education

Diploma or Bachelor's degree in Business Administration

Tools

CRM software

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Company: ACE Education Job Type: Full-time Location: On-site (In person) Salary: 1,800.00 - 2,200.00 MYR per month

About Us:

ACE Education is seeking a dedicated Admin Officer to provide exceptional support to our students, parents, and educators. The ideal candidate will be passionate about education and committed to delivering outstanding service.

Key Responsibilities:

Customer Interaction:

• Serve as the primary point of contact for customers, addressing inquiries via phone, email, and in-person interactions.
• Understand and assess customer needs to provide appropriate information and assistance.
• Anticipate customer needs and provide proactive solutions.

Service Coordination:

• Guide clients through the enrolment process and provide support with educational programs, schedules, and other services offered by ACE Education.
• Collaborate with internal teams to resolve customer concerns and ensure seamless service delivery.
• Monitor customer satisfaction and identify areas for improvement.

Feedback and Reporting:

• Collect feedback from clients to improve services and customer satisfaction.
• Maintain accurate records of customer interactions and prepare regular reports for management.

Administrative Support:

• Assist in managing customer databases and updating information as needed.
• Support event coordination, including workshops and open days.

Qualifications and Skills:

• Education: Diploma or Bachelor's degree in Business Administration, or a related field.
• Experience: At least 1 year of prior experience in a customer service or support role is required.
• Skills:
• Strong interpersonal and communication skills (verbal and written).
• Proficient in using customer service software, CRM tools, and Microsoft Office Suite.
• Ability to manage multiple tasks and work in a fast-paced environment.
• The ability to prioritize tasks and manage time effectively.
• High level of professionalism, with a positive and proactive approach.
• Personality Traits: Customer-oriented, proactive, and problem-solving mindset; patience, adaptability, and attention to detail.

What We Offer:

• Competitive salary package.
• Opportunities for career development and training.
• A friendly and collaborative work environment.
• The chance to make a positive impact in the education sector.

Join ACE Education and be a part of our mission to empower learning and inspire success!