Admin & Customer Service (6 months Contract) - Subang

Rentokil Initial Careers; Shah Alam; Presencial; MYR 39 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Attractive base salary

EPF SOSCO & EIS

Annual leave

Employee Referral Program (ERP)

Resumo da oferta

Rentokil Initial is seeking a motivated Service Planner (Admin & Customer Service) on a 6-month contract in Shah Alam. You will plan customer service appointments, coordinate with the service team, and ensure accurate data entry into the in-house system.

The role offers a competitive base salary with a contractual bonus and career opportunities, plus full product training and hands-on support from the Service and Operation teams.

Qualificações

• Diploma or Degree holder in any field is required.
• Minimum 2 years experience in capacity analyses and service scheduling is preferred.
• Strong communication skills and fluent spoken English over the phone required.
• Excellent planning and organizational skills with attention to detail.
• Ability to prioritise tasks and manage time effectively.
• Customer-focused with a results-driven mindset.

Responsabilidades

• Plan customers’ service appointments and coordinate with service team to create optimal schedules.
• Ensure all data are accurately input into the in-house system.
• Follow up with service team to avoid backlogs.
• Analyse service team capacity data for schedule improvements.
• Attend monthly stock take and prepare stock closing reports.
• Compile service reports and invoices to customers on request.
• Prepare monthly reports.

Conhecimentos

Communication

Planning

Time management

Multitasking

Customer oriented

Result driven

Multilingual (EN/BM)

Formação académica

Diploma or Degree

Ferramentas

In-house system

Descrição da oferta de emprego

Rentokil Initial:

We are looking for a motivated, dynamic Service Planner, also known as Admin & Customer Service (6 months Contract) to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In this role you will be responsible for:

• Plan customers’ service appointment and coordinate with service team to create optimal schedule


• Ensure all data is input onto the in-house system accurately and efficiently


• Follow up with service team to ensure no service backlogs


• Analyse service team capacity data for service schedule improvement


• Attend monthly stock take and prepare stock closing reports


• Compile service reports and invoice to customer upon request


• Prepare monthly reports

Requirements:

The ideal candidate will possess:

• Minimum Diploma/Degree holder in any field


• Minimum 2 years experience in capacity analyses and service schedule


• Good communication skills and has the ability to communicate fluently on the phone


• Good planning and organisational skills with attention to details


• Ability to priorities tasks with effective time management


• Able to handle timelines without affecting quality of work


• Customer-oriented


• Result-driven


• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent attention to detail and negotiation skills


• Ability to do multitasking job


• Versatility to build rapport with people at all levels


• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage


• Commercially focused acumen

Benefits:

Rewards and Benefits

• Attractive base salary


• Out-patient


• EPF, SOSCO & EIS


• Annual leave


• Employee Referral Program (ERP) program

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Operation and Service Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Location:

Rentokil Initial (M) Sdn Bhd (HQ)

Unit 8-1, Level 8, Tower 8,UOA Business Park,

No. 1, Jalan Pengaturcara U1/51A,Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan.

(Connected to Subang LRT station)

Note: 3 months training at Pest Control branch before placement to HQ

Rentokil Initial (M) Sdn Bhd (Pest Control branch)

No. 7 Jalan Utarid U5/13, Seksyen U5, 40150 Shah Alam.