Admin Assistant

MForce Smartshop; West Coast Division; On-site; MYR 19,000 - 26,000; Full time

Job summary

Jora Malaysia is seeking an ADMIN ASSISTANT to support daily administrative tasks in our Malaysia office. You will handle clerical duties, respond to customer inquiries via phone, WhatsApp, and other channels, and assist with data entry and document management.

The ideal candidate has a minimum SPM or Diploma in Business Administration or related field, strong communication skills, and proficiency in Microsoft Word and Excel.

Qualifications

• Minimum SPM / Diploma in Business Administration, Management, Customer Service, or related field.
• Good communication and interpersonal skills.
• Comfortable making phone calls and communicating with customers.
• Friendly, patient, and customer-oriented.
• Basic computer skills, especially Microsoft Word and Excel.
• Able to work independently and as part of a team.
• Responsible, punctual, organized, and detail-oriented.
• Previous experience in administration or customer service is an advantage.

Responsibilities

• Handle daily administrative and clerical tasks.
• Handle customer enquiries through phone calls, WhatsApp, and other communication channels.
• Make outbound calls to customers for follow-ups, updates, reminders, and customer service purposes.
• Follow up with customers regarding motorcycle enquiries, first payment, application etc..
• Provide friendly and professional customer support.
• Record and update customer information and follow-up status.
• Prepare, organize, and maintain company documents and records.
• Perform data entry, filing, printing, scanning, and documentation.
• Prepare letters, memos, reports, and other administrative documents.
• Assist management with administrative tasks when required.
• Handle general office and customer service matters.
• Perform any other duties assigned by the management.

Skills

Phone communication

Customer service

Data entry

Record keeping

Education

SPM / Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Basic: RM2000
Designation: ADMIN ASSISTANT

Job Responsibilities

Handle daily administrative and clerical tasks.

Handle customer enquiries through phone calls, WhatsApp, and other communication channels.

Make outbound calls to customers for follow-ups, updates, reminders, and customer service purposes.

Follow up with customers regarding motorcycle enquiries, first payment, application etc..

Provide friendly and professional customer support.

Record and update customer information and follow-up status.

Prepare, organize, and maintain company documents and records.

Perform data entry, filing, printing, scanning, and documentation.

Prepare letters, memos, reports, and other administrative documents.

Assist management with administrative tasks when required.

Handle general office and customer service matters.

Perform any other duties assigned by the management.

Requirements

Minimum SPM / Diploma in Business Administration, Management, Customer Service, or related field.

Good communication and interpersonal skills.

Comfortable making phone calls and communicating with customers.

Friendly, patient, and customer-oriented.

Basic computer skills, especially Microsoft Word and Excel.

Able to work independently and as part of a team.

Responsible, punctual, organized, and detail-oriented.

Previous experience in administration or customer service is an advantage.