Admin & Account Executive

FAIR WORK (M) SDN. BHD.; Penang; On-site; MYR 40,000 - 67,000; Full time

Job summary

FAIR WORK (M) SDN. BHD. seeks a proactive Key Account Executive to manage client matters, assist with pass applications, and oversee billing operations.

You will collaborate with internal teams, clients, and government agencies to keep processes smooth and compliant. The role involves liaising across departments, preparing visa documentation, and maintaining accurate records while supporting the team with regulatory tracking and client follow-ups.

Qualifications

• Diploma in Business Administration or related field required.
• 1–2 years HR, admin or account servicing experience; fresh graduates welcome.
• Proficient in Bahasa Malaysia, Mandarin and English; Mandarin required for Mandarin-speaking clients.
• Own transport and a valid driving licence.
• Strong multitasking, well-organised and deadline-driven.
• Able to work independently with minimal supervision.

Responsibilities

• Liaise with internal departments and external parties to ensure accurate invoicing.
• Assist with preparation, documentation and submission of visa applications (PVP/EP).
• Serve as primary contact for clients and follow up on account matters.
• Attend Immigration Department and government offices to handle escalations.
• Provide research and documentation support, tracking regulatory requirements.

Skills

Multitasking

Organisational skills

Documentation skills

Research skills

Communication

Time management

Education

Diploma in Business Administration

Job description

A proactive Key Account Executive role managing client matters, supporting pass applications, and maintaining billing operations. You'll work across internal teams, clients and government agencies, so no two days will look quite the same.

Key responsibilities

Liaise with internal departments and external parties to ensure accurate and timely invoicing.

Assist with the preparation, documentation and submission of Visa applications (eg: Professional Visit Pass (PVP) and Employment Pass (EP) applications).

Serve as a point of contact for clients and follow up on all account-related matters.

Attend the Immigration Department and other government offices to handle escalation cases when required.

Provide research and documentation support to the team, including tracking regulatory requirements and maintaining accurate records.

About you

Minimum Diploma in Business Administration or a related field.

1–2 years of experience in HR, admin or account servicing; fresh graduates are welcome to apply.

Good command of Bahasa Malaysia, Mandarin and English (Mandarin is required to liaise with Mandarin-speaking clients).

Own transport and a valid driving licence.

Strong multitasking skills, with the ability to juggle several accounts and priorities at once.

Well organised, able to plan tasks effectively and deliver within agreed timelines.

Strong research, documentation and organisational skills.

Able to work smartly and independently with minimal supervision.

Responsible, dependable and able to perform well under pressure.

Adaptable, with a willingness to learn and settle into a new environment quickly.