Admin

Impact Life Solutions; Penang; On-site; MYR 28,000 - 45,000; Full time

Job summary

Impact Life Solutions in Penang Island, Penang, seeks a dedicated Administrator to join our team on a full-time basis. You will support client and sales administration, act as the backbone of daily operations, and help ensure service excellence and client satisfaction across departments.

The role requires strong organisational skills, proactivity, and the ability to manage multiple tasks while maintaining data accuracy. Training and growth opportunities are provided.

Qualifications

• Client-facing or sales administration experience.
• Strong organisational and time-management skills.
• Excellent written and verbal English communication abilities.
• Proficiency with Microsoft Office Suite and CRM systems.
• Diploma or equivalent qualification in Administration or related field preferred.

Responsibilities

• Managing client inquiries and communications through email, phone and digital channels.
• Maintaining accurate client databases and records.
• Processing and organising sales documentation, quotations and order forms.
• Scheduling appointments, meetings and client interactions.
• Preparing reports, presentations and administrative documents as required.
• Coordinating with sales teams to ensure timely follow-up and client engagement.
• Managing office supplies, filing systems and administrative resources.
• Supporting invoicing and billing procedures.
• Providing general administrative support to ensure efficient business operations.
• Maintaining confidentiality and data protection compliance.

Skills

Client-facing experience

Organisational skills

Time-management

Communication skills

Problem-solving

Education

Diploma or equivalent in Administration/Business

Tools

Microsoft Office Suite

CRM systems

Job description

About the role

Impact Life Solutions is seeking a dedicated and organised Administrator to join our growing team in Penang Island, Penang. This is a full-time position that plays a crucial operational role in supporting our client and sales administration functions. As Administrator, you will be the backbone of our administrative operations, ensuring smooth day-to-day processes and providing essential support to both our clients and internal sales teams. This role is integral to maintaining our high standards of service delivery and client satisfaction.

Key responsibilities

• Managing client inquiries and communications through various channels, including email, phone and digital platforms
• Maintaining accurate and up-to-date client databases and records
• Processing and organising sales documentation, quotations and order forms
• Scheduling appointments, meetings and client interactions
• Preparing reports, presentations and administrative documentation as required
• Coordinating with sales teams to ensure timely follow-up and client engagement
• Managing office supplies, filing systems and administrative resources
• Supporting invoicing and billing procedures
• Providing general administrative support to ensure efficient business operations
• Maintaining confidentiality and adhering to data protection protocols

What we're looking for

• Proven experience in a client-facing or sales administration role
• Strong organisational and time-management skills with the ability to manage multiple tasks simultaneously
• Excellent written and verbal communication abilities in English; additional languages are advantageous
• Proficiency with Microsoft Office Suite and experience with customer relationship management (CRM) systems
• Attention to detail and accuracy in data entry and record management
• Professional demeanor with strong customer service orientation
• Ability to work independently and as part of a team
• Problem-solving mindset and adaptability to changing priorities
• Diploma or equivalent qualification in Administration, Business Studies or a related field is preferred

About us

Impact Life Solutions is a forward-thinking organisation committed to delivering exceptional solutions and services to our clients. We pride ourselves on our collaborative culture, innovation and dedication to excellence. Our team is driven by a shared mission to make a positive impact whilst maintaining the highest professional standards. We value integrity, teamwork and continuous improvement, creating an environment where employees can thrive and grow their careers.

What we offer

We offer a competitive salary package commensurate with experience. Beyond compensation, Impact Life Solutions is committed to supporting our employees' professional development and wellbeing. We provide opportunities for career growth, ongoing training and skill development. Our workplace promotes a positive work-life balance with a supportive team environment. We encourage open communication and welcome any discussions about flexibility or adjustments that may support your success in this role. We are an inclusive employer and welcome applications from candidates of all backgrounds.