Client-Facing Admin Specialist

Impact Life Solutions; George Town; On-site; MYR 45,000 - 67,000; Full time

Job summary

Impact Life Solutions is seeking a dedicated Administrator in Penang Island to support client and sales administration. The role is full-time and critical to daily operations, ensuring accurate records, smooth communication, and efficient processes across the team.

The ideal candidate has prior client-facing or sales admin experience, strong organisational skills, and proficiency in MS Office and CRM systems. Diploma or equivalent in Administration or Business Studies is preferred.

Qualifications

• Experience in client-facing or sales administration roles.
• Strong organisational and time-management skills with ability to multitask.
• Excellent written and verbal English communication.
• Proficiency with Microsoft Office Suite and CRM software.
• Attention to detail and accuracy in data entry and records.
• Professional demeanour with customer service orientation.

Responsibilities

• Manage client inquiries via email, phone and digital channels.
• Maintain accurate client databases and records.
• Process and organise sales documents, quotations and orders.
• Schedule appointments, meetings and client interactions.
• Prepare reports, presentations and admin docs as required.
• Coordinate with sales teams for timely follow-ups and client engagement.
• Manage office supplies and filing systems.
• Support invoicing and billing procedures.
• Provide general admin support to ensure efficient operations.
• Maintain confidentiality and data protection compliance.

Skills

Client-facing experience

Organisational skills

English communication

CRM proficiency

MS Office

Education

Diploma or equivalent in Administration/Business Studies

Tools

MS Office

CRM systems

Job description

Impact Life Solutions is seeking a dedicated Administrator in Penang Island to support client and sales administration. The role is full-time and critical to daily operations, ensuring accurate records, smooth communication, and efficient processes across the team.

The ideal candidate has prior client-facing or sales admin experience, strong organisational skills, and proficiency in MS Office and CRM systems. Diploma or equivalent in Administration or Business Studies is preferred.