Accounting Software Support Specialist: Learn & Grow

iDynamics Software Sdn Bhd; Petaling Jaya; On-site; MYR 30,000 - 48,000; Full time

Job summary

iDynamics Software Sdn Bhd is seeking an Accounting Software Support Executive to join our growing team in Malaysia. You will work directly with customers and internal teams to resolve accounting software inquiries and day-to-day system issues.

The role emphasizes learning, technology use, clear communication, and ownership of problem solving. Fresh graduates are encouraged to apply, and familiarity with AutoCount, SQL Accounting, UBS, QuickBooks, or Xero is a plus but not required.

Qualifications

• Have a Diploma or Degree in Accounting, Finance, Business, Information Systems, IT or a related field.
• Are comfortable working with computers and learning new software.
• Enjoy troubleshooting and figuring out why something isn't working.
• Communicate clearly and patiently with customers.
• Have a positive attitude and are willing to learn.

Responsibilities

• Assist customers with accounting software inquiries and day-to-day system issues.
• Troubleshoot and resolve functional and basic technical issues.
• Guide users on how to use the software effectively.
• Understand customers' accounting and business processes and recommend the right solutions.
• Assist with software setup, configuration, upgrades and related support activities.
• Document issues and solutions clearly for future reference.
• Work with consultants and technical teams on more complex cases.

Skills

Problem solving

Technology literacy

Clear communication

Ownership

Troubleshooting

Education

Diploma or Degree in Accounting/Finance/Business/Information Systems/IT

Tools

AutoCount

SQL Accounting

UBS

QuickBooks

Xero

Job description

iDynamics Software Sdn Bhd is seeking an Accounting Software Support Executive to join our growing team in Malaysia. You will work directly with customers and internal teams to resolve accounting software inquiries and day-to-day system issues.

The role emphasizes learning, technology use, clear communication, and ownership of problem solving. Fresh graduates are encouraged to apply, and familiarity with AutoCount, SQL Accounting, UBS, QuickBooks, or Xero is a plus but not required.