Accounting Software Support Executive

iDynamics Software Sdn Bhd; Petaling Jaya; Presencial; MYR 30.000 - 48.000; Jornada completa

Descripción de la vacante

iDynamics Software Sdn Bhd is seeking an Accounting Software Support Executive to join our growing team in Malaysia. You will work directly with customers and internal teams to resolve accounting software inquiries and day-to-day system issues.

The role emphasizes learning, technology use, clear communication, and ownership of problem solving. Fresh graduates are encouraged to apply, and familiarity with AutoCount, SQL Accounting, UBS, QuickBooks, or Xero is a plus but not required.

Formación

• Have a Diploma or Degree in Accounting, Finance, Business, Information Systems, IT or a related field.
• Are comfortable working with computers and learning new software.
• Enjoy troubleshooting and figuring out why something isn't working.
• Communicate clearly and patiently with customers.
• Have a positive attitude and are willing to learn.

Responsabilidades

• Assist customers with accounting software inquiries and day-to-day system issues.
• Troubleshoot and resolve functional and basic technical issues.
• Guide users on how to use the software effectively.
• Understand customers' accounting and business processes and recommend the right solutions.
• Assist with software setup, configuration, upgrades and related support activities.
• Document issues and solutions clearly for future reference.
• Work with consultants and technical teams on more complex cases.

Conocimientos

Problem solving

Technology literacy

Clear communication

Ownership

Troubleshooting

Educación

Diploma or Degree in Accounting/Finance/Business/Information Systems/IT

Herramientas

AutoCount

SQL Accounting

UBS

QuickBooks

Xero

Descripción del empleo

Build Your Career Where Accounting Meets Technology

Are you someone who enjoys solving problems, working with technology, and helping people?

If you have a background in Accounting, Finance, Business, IT or a related field and are curious about how businesses use software to run their day-to-day operations, this could be a great place to start — and grow — your career.

At iDynamics Software, we're looking for an Accounting Software Support Executive to join our growing team.

You don't need to know everything from Day 1. We're looking for someone who is willing to learn, comfortable with technology, communicates well, and takes ownership of solving problems.

What You'll Be Doing

You will work directly with customers and our internal team to:

Assist customers with accounting software enquiries and day-to-day system issues

Troubleshoot and resolve functional and basic technical issues

Guide users on how to use the software effectively

Understand customers' accounting and business processes and recommend the right solutions

Assist with software setup, configuration, upgrades and related support activities

Document issues and solutions clearly for future reference

Work with consultants and technical teams on more complex cases

Continuously learn new product features, accounting processes and business technology

Who We're Looking For

We'd love to meet you if you:

Have a Diploma or Degree in Accounting, Finance, Business, Information Systems, IT or a related field

Are comfortable working with computers and learning new software

Enjoy troubleshooting and figuring out why something isn't working

Communicate clearly and patiently with customers

Have a positive attitude and are willing to learn

Are responsible and follow through on issues until they are resolved

Enjoy working as part of a team

Fresh graduates are strongly encouraged to apply.

Experience with accounting software such as AutoCount, SQL Accounting, UBS, QuickBooks, Xero or similar systems will be an added advantage — but it is not compulsory.

Why Join Us?

This isn't just a helpdesk role.

You'll gain practical exposure to accounting systems, business processes, software implementation and customer solutions — skills that can open up different career paths in the technology industry.

As you develop, there are opportunities to progress into areas such as:

You'll also get:

Hands‑on training and product exposure

Opportunities to work with businesses from different industries

A supportive environment where you're encouraged to learn and ask questions

Exposure to real‑world accounting and business processes

Career development within a growing business software company

Think You'd Be a Good Fit?

You don't have to tick every box.