Account/Site Lead (Data Centre)

C&W SERVICES (S) PTE. LTD.; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

C&W SERVICES (S) PTE. LTD. in Kuala Lumpur seeks a hands-on Lead to manage 24x7 onsite data center operations across technical, facilities, security, and network workstreams, ensuring continuous availability of critical infrastructure.

You will serve as the primary onsite escalation point for incidents, changes, and uptime adherence. You will coordinate with vendors and internal teams, drive safety and compliance, and lead multi‑discipline teams to optimize performance in a demanding 24x7

Qualifications

• 6+ years in mission-critical or data center operations.
• Exposure to facilities management and uptime‑driven environments.
• Experience leading incident response and continuous service improvement.

Responsibilities

• Coordinate preventive and corrective maintenance with Data Centre Providers and vendors.
• Oversee account performance, client coordination, audits, KPI tracking, and operational reporting.
• Manage onsite teams, contractors, and vendors, ensuring shift coverage, on‑call readiness, and safety compliance.
• Support network and server delivery operations by coordinating with supply chain, NOC, telecom providers, and technical teams.

Skills

Data center operations

Incident response

Operational leadership

Vendor management

Team management

Education

Diploma/Bachelor’s degree in CS/IT/Telecom/Network Eng

Tools

DCIM

BMS

CMMS

Job description

Lead 24x7 onsite data center operations across technical, facilities management, security, asset, network, and server delivery workstreams to ensure continuous availability of critical infrastructure. Act as the primary onsite operational escalation point, overseeing incident, problem, and change management while ensuring strict adherence to internal procedures, technical standards, and uptime requirements.

Key responsibilities

Coordinate preventive and corrective maintenance activities with Data Centre Providers and vendors, including review of MOPs, SOPs, EOPs, maintenance schedules, and change requests

Oversee account performance, client coordination, compliance, audits, KPI tracking, and regular operational reporting across the site

Manage onsite teams, contractors, and vendors, ensuring effective shift coverage, on‑call readiness, safety compliance, and continuous improvement across operational performance

Support network and server delivery operations by coordinating with supply chain, cabling vendors, NOC, telecom providers, and technical teams to ensure timely execution and escalation management

About you

6+ years of experience in mission‑critical or data center operations, with strong exposure to facilities management, operational leadership, incident response, and uptime‑driven environments

Strong knowledge of critical electrical and mechanical infrastructure systems, with familiarity in DCIM, BMS, CMMS, and other operational monitoring platforms

Proven experience leading incident response, operational risk management, root cause reviews, and continuous service improvement in a 24x7 environment

Strong leadership capability, with experience managing engineers, technicians, vendors, or senior operational teams across multiple workstreams

Structured, safety‑first, and execution‑focused approach, with familiarity in industry‑standard frameworks such as PTW, LOTO, RA, EOP, SOP, and PPM

Diploma or Bachelor's Degree in Computer Science, IT, Telecommunications, Network Engineering, or a related field, with strong communication and stakeholder coordination skills across internal teams and external partners

Facilities Management & Outsourced Services Not specified