Account Quality Technical Lead

Wistron Technology (Malaysia) Sdn Bhd; Klang City, Port Klang; On-site; MYR 56,000 - 89,000; Full time

Job summary

Wistron Technology (Malaysia) Sdn Bhd is seeking a Quality/Customer Service oriented professional to oversee end-to-end quality performance from a customer perspective. The role requires coordinating RCCA/8D activities, driving preventive actions, and acting as the main liaison between the customer and the factory.

You will manage RMA processes, generate reports, and develop improvement plans to ensure zero-defect delivery and high customer satisfaction.

Qualifications

• Knowledge of ISO 9001:2015 and problem solving tools (7 Quality Tools).
• Experience with 8D, RCCA, and preventive actions.
• Familiarity with MSA/GRR, PFMEA and Control Plan.
• Understanding of sampling methodology and reliability testing (environmental & mechanical).
• Good communication skills across functions and teams.

Responsibilities

• Perform end-to-end internal quality performance tracking from customer perspective.
• Serve as main contact window between customers and factory for defect-free products and services.
• Lead RCCA and 8D investigations and ensure preventive actions closure.
• Generate and track RMA numbers for DOA/repair requests; manage end-to-end RMA process.
• Prepare daily, weekly and monthly quality performance reports and improvement plans for customer.

Skills

Quality

Customer Service

Engineering

Program Management

Education

Bachelor's degree / Diploma in Engineering / Business Management

Job description

1. Perform internal quality performance tracking from end to end (Material, SMT-PCBA, DIP, Final Assembly function test and Packing) from customer point of view.

2. Act as the main contact window between customers and the factory, deliver zero-defect and competitive products and services to customers.

3. Review and follow up until closure quality issues RCCA and 8D preventive measures.

4. Generate and issue RMA number for any DOA or repair requests by customer. Track the RMA from end to end including document preparation, shipment, receiving, sorting, repair and return.

5. Prepare daily, weekly and monthly report of quality performance and improvement plans to customer.

6. Prepare RCCA, 5 Whys, 8D and other reports required by customer and follow up until issue closure.

7. KPI: Customer’s satisfaction, No major complaint from customer and QBR No.1.

Job Requirement: -

1. Bachelor's degree /Diploma in Engineering / Business Management or any other related field

2. Experience in Quality / Customer Service / Engineering / Program Management field is preferred.

3. Familiar to quality field related knowledge, e.g. ISO9001:2015, Problem Solving, 7 Quality Tools, 8D report, MSA/GRR, PFMEA, Control Plan, Sampling Methodology, and have knowledge of reliability test at both environmental and mechanical related.

4. Good communication skill and able to communicate effectively with other function teams

5. Able to work in a team and individually

6. Able to work under the environment with fast tempo

7. Language: English, Bahasa Malaysia. Mandarin speaker is an added advantage

8. Know 8D report, 5C, SMART, analysis issue, manager people.

Wistron Corporation is a global leading technology service provider, supplying innovative ICT (information and communications technology) products, service solutions, and systems to top brands in the ICT industry worldwide.

In recent years, with robust R&D and technological innovation capabilities, Wistron undergoes growth boost that is driven by diversified product development.

Apart from portable computers, desktops, servers and enterprise storage devices, professional display products, communication devices, and after-sales services, Wistron embodies the cloud development trend by integrating software and hardware to provide technological service platform and solutions.

Wistron Corporation is a global leading technology service provider, supplying innovative ICT (information and communications technology) products, service solutions, and systems to top brands in the ICT industry worldwide.

In recent years, with robust R&D and technological innovation capabilities, Wistron undergoes growth boost that is driven by diversified product development.

Apart from portable computers, desktops, servers and enterprise storage devices, professional display products, communication devices, and after-sales services, Wistron embodies the cloud development trend by integrating software and hardware to provide technological service platform and solutions.

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a technical lead?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Customer Quality Engineer?
• Which of the following languages are you fluent in?