Account Manager (Sales)

WISE AI Sdn Bhd; Petaling Jaya; On-site; MYR 60,000 - 100,000; Full time

Job summary

WISE AI Sdn Bhd in Malaysia is seeking an Account Manager to nurture existing strategic client relationships and drive customer success. You will be the main liaison, coordinating with sales, product, and delivery teams to ensure client satisfaction and renewal.

Ideal candidates have 3+ years in software solution sales, strong presentation skills, and a customer‑centric mindset. Knowledge of cloud platforms or AI technologies is an advantage.

Qualifications

• 3+ years in software solution sales or equivalent.
• Excellent presentation and communication skills.
• Strong analytical abilities with multi-project management.
• Customer-centric mindset focused on satisfaction and renewal.
• Willingness to collaborate in a team and adapt to client needs.
• Thrives in dynamic environments with changing priorities.
• Knowledge of cloud solution platforms, computer vision, EKYC or AI is an advantage.
• Engineering or technology education is a plus.

Responsibilities

• Build and nurture strong, long-lasting relationships with existing clients.
• Act as the primary point of contact for clients and address inquiries professionally.
• Collaborate with sales, product, solutions, support, and marketing teams.
• Identify opportunities for upselling or cross-selling to existing clients.
• Monitor client satisfaction and address issues to ensure retention.
• Prepare regular reports on account status, renewal performance, and feedback.
• Coordinate with service delivery and technical teams for installation, training, and support.
• Renew contracts and negotiate terms and pricing.

Skills

Account Mgmt

Client relations

Sales skills

Communication

Analytical thinking

Team player

Adaptability

Cloud knowledge

AI knowledge

Education

Bachelor's degree or equivalent

Job description

Are you a dedicated professional with a passion for nurturing client relationships and driving business success? We are seeking a skilled Account Manager to join our team, building and managing our existing strategic client relationships. In this role, you will play a crucial part in ensuring their continued satisfaction and exceptional customer success. If you thrive in a dynamic environment and excel at fostering long-term client partnerships, we want to hear from you.

JOB RESPONSIBILITIES

• Build and nurture strong, long-lasting relationships with existing clients to foster trust and loyalty.
• Act as the primary point of contact for clients, addressing their inquiries, concerns, and needs in a timely and professional manner.
• Collaborate with internal teams, including sales, product development, solution, support, and marketing, to ensure client needs are met effectively.
• Identify opportunities for upselling or cross-selling additional products or services to existing clients based on their evolving needs.
• Monitor client satisfaction levels and proactively address any issues or challenges to ensure ongoing satisfaction and retention.
• Prepare regular reports on account status, sales renewal performance, and client feedback to internal stakeholders.
• Work closely with the service delivery and technical teams to ensure clients receive the necessary services, such as solution design, installation, training, and support.
• Renew contracts and agreements with existing clients, negotiating terms and pricing as necessary to drive mutually beneficial outcomes.

JOB REQUIREMENTS

• Minimum of 3 years of experience in software solution sales with a strong track record of achieving recurring sales target.
• Excellent presentation and communication skills, with the ability to effectively convey complex information to clients.
• Strong analytical skills and the ability to manage multiple projects and relationships simultaneously.
• A customer-centric mindset with a focus on driving client satisfaction and delight.
• Willingness to work collaboratively in a team environment and adapt to changing client needs.
• Thrives in a dynamic environment, quickly adapting to changing priorities and customer needs
• Knowledge in cloud solution platform, computer vision, eKYC or AI technologies is an advantage.
• University or bachelor's degree preferred, or equivalent experience. Engineering or technology education is a plus.

WISE AI is an artificial intelligence company specialised in Digital Identity. Also known as the FACE OF ASEAN by our partners, WISE AI strives to become the most respected Artificial Intelligence company in Southeast Asia by making people's lives better and safer. Our products include Facial Recognition technologies, EKYC (Know Your Customer) and Smart City solutions. WISE AI works closely with Enterprise and System Integrators to provide their customers from various industries with AI-powered solutions. The Company also collaborates with universities, government agencies, R&D organisations in research collaborations and to nurture local AI talents.

WISE AI is an artificial intelligence company specialised in Digital Identity. Also known as the FACE OF ASEAN by our partners, WISE AI strives to become the most respected Artificial Intelligence company in Southeast Asia by making people's lives better and safer. Our products include Facial Recognition technologies, EKYC (Know Your Customer) and Smart City solutions. WISE AI works closely with Enterprise and System Integrators to provide their customers from various industries with AI-powered solutions. The Company also collaborates with universities, government agencies, R&D organisations in research collaborations and to nurture local AI talents.

What can I earn as a Sales Account Manager