Account Manager

Agensi Pekerjaan RecruitFirst Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

Agensi Pekerjaan RecruitFirst Sdn Bhd is seeking a results-driven professional to manage end-to-end merchant accounts, drive platform adoption, and foster strong merchant relationships. You will analyze data in Excel, support e-commerce initiatives, and coordinate cross-functional teams to deliver successful seller campaigns.

The role emphasizes analytical thinking, collaboration, and effective communication to enhance the merchant and seller experience across the platform.

Qualifications

• Bachelor’s degree in Business, Marketing, E-Commerce or related field.
• Experience in e-commerce, account management, customer service, or seller operations preferred.
• Strong understanding of e-commerce business and digital campaigns.
• Excellent analytical, problem-solving, communication and teamwork skills.

Responsibilities

• Manage end-to-end merchant accounts including campaign submissions, live sessions, affiliate collaborations and internal coordination.
• Build strong merchant relationships and support platform adoption to ensure a positive seller experience.
• Identify business and collaboration opportunities aligned with merchants’ development goals.
• Support e-commerce projects covering assortment growth, price competitiveness, seller outreach and other initiatives.
• Execute daily project operations including incentive management, data scraping, data matching and reporting with accuracy.

Skills

Analytical skills

Communication

Teamwork

Problem solving

Education

Bachelor's degree in Business/Marketing/E-Commerce

Tools

Microsoft Excel

Job description

Manage end-to-end merchant accounts, including campaign submissions, live sessions, affiliate collaborations, and internal coordination.

Build strong merchant relationships, support platform adoption, and ensure a positive seller experience.

Identify business and collaboration opportunities aligned with merchants’ development goals.

Support e-commerce projects covering Assortment Growth, Price Competitiveness, Seller Outreach, and other business initiatives.

Execute daily project operations, including incentive management, data scraping, data matching, and reporting with strong accuracy and attention to detail.

Perform data analysis using Microsoft Excel, including formulas, pivot tables, and data cleaning.

Requirements

Bachelor’s degree in Business, Marketing, E-Commerce, or a related field.

Experience in e-commerce, account management, customer service, or seller operations is preferred.

Good understanding of e-commerce business and digital campaigns.

Strong analytical, problem-solving, communication, and teamwork skills.

Proficient in Microsoft Excel with strong attention to detail.