E-commerce Operations - Analyst

Accenture Southeast Asia; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Accenture Southeast Asia is seeking an Ecommerce Operations Analyst to support online retail operations for the India market, executing day-to-day e-commerce activities, coordinating promotional campaigns, and partnering with cross-functional teams to ensure a seamless customer experience.

The successful candidate will drive operational excellence and support revenue objectives while identifying opportunities to improve processes and performance.

Qualifications

• Bachelor's degree or equivalent.
• Experience in e-commerce, digital commerce, or retail operations.
• Experience supporting campaigns or online merchandising.
• Strong understanding of online retail operations and customer lifecycle.
• Excellent written and verbal communication with stakeholders.
• Strong analytical and problem-solving mindset.
• Attention to detail with ability to manage multiple priorities.

Responsibilities

• Manage daily e-commerce operations including product launches and site readiness.
• Plan, execute, and monitor promotional campaigns and seasonal sales.
• Coordinate with external partners to align offers and ensure consistent experiences.
• Track budgets and ensure compliance with internal processes.
• Collaborate with Marketing, Sales, Finance, Legal, Product, and Supply Chain.
• Monitor KPIs, analyze trends, and provide optimization recommendations.
• Identify and implement process improvements for efficiency and scalability.

Skills

E-commerce operations

Promotional campaigns

Merchandising

Stakeholder management

Data analysis

Communication

Cross-functional collaboration

Education

Bachelor's degree

Tools

Excel

Data reporting tools

Job description

About The Role

Accenture is seeking an Ecommerce Operations Analyst to support online retail operations for the India market. This role is responsible for executing day-to-day e-commerce activities, coordinating promotional campaigns, and partnering with cross-functional teams to ensure a seamless customer experience. The successful candidate will play a key role in driving operational excellence, supporting revenue objectives, and identifying opportunities to improve processes and performance.

About The Role

Accenture is seeking an Ecommerce Operations Analyst to support online retail operations for the India market. This role is responsible for executing day-to-day e-commerce activities, coordinating promotional campaigns, and partnering with cross-functional teams to ensure a seamless customer experience. The successful candidate will play a key role in driving operational excellence, supporting revenue objectives, and identifying opportunities to improve processes and performance.

Key Responsibilities

• Manage daily e-commerce operations, including product launches, online merchandising, inventory coordination, and site readiness activities.
• Support the planning, execution, and monitoring of promotional campaigns and seasonal sales initiatives.
• Coordinate with external retail and marketplace partners to align promotional offers and ensure consistent customer experiences.
• Track operational and promotional budgets, ensuring accuracy and compliance with internal processes.
• Collaborate with cross-functional teams including Marketing, Sales, Finance, Legal, Product, and Supply Chain to drive successful execution of initiatives.
• Manage multiple stakeholders and facilitate alignment across teams to resolve operational challenges and maintain delivery timelines.
• Monitor key performance indicators (KPIs), analyze performance trends, and provide recommendations to optimize business outcomes.
• Identify and implement process improvements to enhance operational efficiency, scalability, and customer satisfaction.

Required Qualifications

• Bachelor's degree or equivalent practical experience.
• Proven experience in e-commerce, digital commerce, retail operations, or a related field.
• Experience supporting promotional campaigns, sales events, or online merchandising initiatives.
• Strong understanding of online retail operations and customer lifecycle management.
• Excellent written and verbal communication skills with the ability to engage a variety of stakeholders.
• Strong analytical and problem-solving capabilities with a data-driven mindset.
• Exceptional attention to detail and ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience working with e-commerce platforms, digital marketplaces, or online retail ecosystems.
• Experience managing budgets, forecasts, or operational performance reporting.
• Advanced proficiency in Excel, data analysis, or reporting tools.
• Experience working in a regional or global cross-functional environment.
• Knowledge of inventory management, supply chain coordination, or digital merchandising best practices.