Account Manager

Causeway Link; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

Handal Indah Sdn Bhd, a key subsidiary of HI Mobility Berhad and operating under the Causeway Link brand, is seeking an Account Manager for Johor Bahru. The role focuses on managing and growing key client accounts, ensuring high satisfaction and retention, and coordinating service delivery with internal teams on-site.

The ideal candidate has strong relationship management, negotiation, and data-reporting skills, with experience in transport, logistics, or service industries, and proficiency in

Qualifications

• Strong client relationship management, including stakeholder communication, negotiation, and conflict resolution.
• Experience in account management, sales, or customer success in transportation, logistics, or service industries.
• Solid business acumen with the ability to analyze account performance and prepare reports and presentations.
• Organizational and time-management skills to handle multiple accounts and meet deadlines.
• Proficiency in MS Office and familiarity with CRM or account management systems.
• Effective written and verbal communication in English; Bahasa Malaysia and/or Mandarin is an advantage.
• Diploma or degree in Business, Marketing, Management, or related field; relevant work experience may be considered in lieu of formal education.
• Knowledge of public transport operations, mobility solutions, or service chartering is beneficial.

Responsibilities

• Serve as the main point of contact for clients, handling inquiries, resolving issues promptly, and coordinating service delivery with internal teams such as operations, finance, and customer service.
• Monitor account performance, prepare regular reports, and identify opportunities for upselling or cross-selling services that align with clients’ mobility needs.
• Negotiate contract terms, support billing and payment follow-up, and maintain accurate account records and documentation.
• Gather client feedback and contribute to service improvement initiatives; represent the company professionally in meetings and presentations.

Skills

Client relationship management

Negotiation

Conflict resolution

Sales/account management

Customer success

MS Office

CRM familiarity

Data analysis

Time management

English communication

Education

Diploma or degree in Business/Marketing/Management or related field

Tools

CRM systems

MS Office (Excel/PowerPoint/Word)

Job description

Company Description

Handal Indah Sdn Bhd (“Handal Indah”), a key subsidiary of HI Mobility Berhad, is a leading public transport operator in Malaysia under the well-recognised Causeway Link brand. Established in 1994, the company has grown from providing intracity services in Johor to operating a comprehensive network across Johor, Klang Valley, Melaka, and cross-border routes to Singapore. Handal Indah delivers smart, seamless, and sustainable mobility solutions through intracity, intercity, cross-border, and chartered bus services, serving millions of passengers each year. The company integrates electric vehicles into its fleet to reduce carbon emissions and advance sustainable transport. Supported by strategic partnerships and ongoing investment in technology, Handal Indah focuses on safe, reliable, and accessible public transport while contributing to a cleaner, greener future.

Role Description

The Account Manager is responsible for managing and growing assigned customer accounts, ensuring high levels of satisfaction and retention. This contract, on-site role based in Johor Baharu involves serving as the main point of contact for clients, handling inquiries, resolving issues promptly, and coordinating service delivery with internal teams such as operations, finance, and customer service. The Account Manager will monitor account performance, prepare regular reports, and identify opportunities for upselling or cross-selling services that align with clients’ mobility needs. The role includes negotiating contract terms, supporting billing and payment follow-up, and maintaining accurate account records and documentation. The Account Manager will also gather client feedback, contribute to service improvement initiatives, and represent the company professionally in meetings and presentations.

Qualifications

• Strong client relationship management skills, including stakeholder communication, negotiation, and conflict resolution.
• Experience in account management, sales, or customer success, preferably within transportation, logistics, or service-based industries.
• Solid business acumen with the ability to analyze account performance, interpret data, and prepare clear reports and presentations.
• Organizational and time-management skills, with the ability to handle multiple accounts, prioritize tasks, and meet deadlines.
• Proficiency in MS Office (Excel, PowerPoint, Word) and familiarity with CRM or account management systems.
• Effective written and verbal communication skills in English; proficiency in Bahasa Malaysia and/or Mandarin is an advantage.
• Ability to work collaboratively with cross-functional teams and adapt in a fast-paced, operational environment.
• Diploma or degree in Business, Marketing, Management, or a related field; relevant work experience may be considered in lieu of formal education.
• Knowledge of public transport operations, mobility solutions, or service chartering is beneficial.