Account Installation & Onboarding Specialist

Cigna Healthcare; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Cigna Healthcare in Malaysia is seeking a detail-oriented Account Servicing Associate to administer account installations, manage structure and billing setup, eligibility data loading, ID cards, and prepare plan materials and customer education resources.

You will respond to inquiries and resolve complex issues, coordinate with cross-functional teams for new and renewing accounts, and ensure timely system setups and accurate data updates.

Qualifications

• High School Diploma or equivalent required; associates or bachelor's degree preferred.
• 1+ years related experience in account installation or customer service.
• Ability to work with minimal supervision and organize tasks.
• Strong written and verbal communication; data synthesis skills.
• Proven ability to handle multiple tasks in a fast-paced environment.
• Detail oriented with good problem-solving abilities.
• Willingness to work shifts and staggered weekends.

Responsibilities

• Interacts with teams to implement new and renewing accounts and communicate benefit plan information.
• Works with business partners to resolve daily service issues.
• Establishes and complies with client service plans.
• Assists with account installation, annual rate implementation, and cancellations for small accounts.
• Performs routine maintenance, report preparation, and data updates using internal tools.
• Acts as intermediary between clients and members for service issues.
• Builds relationships with matrix partners and maintains customer service standards.
• Provides information to eligibility, customer service and sales support teams.
• Complies with quality assurance processes and training commitments.
• Translates product/plan requirements into functional specifications and documents.

Skills

MS Excel

MS Word

Analytical ability

Multi-tasking

Communication skills

Education

High School Diploma

Associates degree

Bachelor’s degree

Tools

Excel

Word

Job description

Cigna Healthcare in Malaysia is seeking a detail-oriented Account Servicing Associate to administer account installations, manage structure and billing setup, eligibility data loading, ID cards, and prepare plan materials and customer education resources.

You will respond to inquiries and resolve complex issues, coordinate with cross-functional teams for new and renewing accounts, and ensure timely system setups and accurate data updates.