Customer Service Representative - Cigna Healthcare

Cigna Health and Life Insurance Company; Kuala Lumpur; Presencial; MYR 33 000 - 47 000; Tempo integral

Resumo da oferta

The Cigna Group in Kuala Lumpur, Malaysia, is seeking experienced Customer Service Representatives to join our GIH team in a permanent, office-based role. The position is 40 hours per week across 5 days, including weekends and public holidays, with rotating shifts from early mornings.

You will handle inquiries, guide policyholders, and support claims processing to maintain high customer satisfaction. Ideal candidates have at least 2 years in a contact centre, strong communication, attention to

Qualificações

• Minimum 2 years experience in a contact centre environment.
• Excellent attention to detail with high accuracy.
• Strong interpersonal, verbal and written communication.
• Ability to work proactively and improve processes.

Responsabilidades

• Receives requests by mail, telephone, live chat or in person regarding insurance claims/policies.
• Responds to inquiries from policy holders, brokers, providers and/or others for information and assistance.
• Performs research to respond to inquiries and interprets policy provisions.
• Mails or routes claim forms and supporting documentation to units for final processing.
• Responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.

Conhecimentos

Customer service

Communication skills

IT skills

Problem solving

Ferramentas

CRM systems

Descrição da oferta de emprego

Job Description We are looking for experienced Customer Service Representatives to join our expanding GIH team based in our office in Kuala Lumpur, Malaysia. Working within a busy team, the successful individual will contribute to providing the highest possible level of service to all our customers thereby assisting in retaining existing business. This is a permanent position working 40 hours per week, 5 days including weekends and Public Holidays (Malaysia). Working hours would be between 5am – 2pm and 6am-3pm during dayshift hours. After dayshift hours will be 6am-3pm and 7am-4pm scheduled on rotation basis (9 hours per day, including 1 hour break).

Main Duties / Responsibilities

• Receives requests by mail, telephone, live chat or in person regarding insurance claims/policies.
• Responds to inquiries from policy holders, brokers, providers and/or others for information and assistance.
• Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
• Mails or routes claim forms and supporting documentation to various units for final processing.
• Position requires excellent interpersonal skills, ability to understand and interpret policy provisions.
• Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
• May seek assistance with complex customer services issues.

Skills/ Experience Required

• Minimum 2 years experience in a contact centre environment.
• The ability to maintain high levels of customer satisfaction by dealing with member/client enquiries in an effective and timely manner is essential for this role.
• Must possess excellent attention to detail, with a high level of accuracy.
• Strong interpersonal skills with good verbal and written communication to internal and external clients.
• Excellent IT skills Strong customer focus with ability to identify and solve problems.
• Ability to work under own initiative and proactive in recommending and implementing process improvements.
• Ability to organise, prioritise and manage workflow to meet individual and team requirementsAbility to quickly identify customer needs and exercise judgment in a professional

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.