Account Installation & Onboarding Specialist

Cigna Health and Life Insurance Company; Kuala Lumpur; On-site; MYR 33,000 - 60,000; Full time

Job summary

The Cigna Group seeks a detail-oriented professional to administer installation for assigned accounts, including structure and billing setup, eligibility data loading, ID cards, and plan materials. You will respond to inquiries and resolve complex issues, ensuring timely setup and smooth client experience.

Responsibilities include coordinating with internal teams, maintaining service plans, handling maintenance tasks, and building strong partner relationships.

Qualifications

• High school diploma or equivalent required; associates/bachelor's preferred.
• 1+ years related experience.
• Ability to work with minimal supervision.
• Proficiency in Excel and Word.
• Proven analytical ability.
• Strong organizational and prioritization skills.
• Detail oriented and able to multitask.
• Strong written and verbal communication skills.
• Able to synthesize large data sets.
• Team player with proactive attitude.
• Flexible to work in shifts and weekends.

Responsibilities

• Interacts with teams during onboarding and renewal of accounts to communicate benefit plan information.
• Resolves daily service issues in collaboration with business partners.
• Establishes and follows a client’s service plan.
• Assists with account installation, annual rate changes and cancellations for smaller accounts.
• Performs routine maintenance and prepares reports using internal tools.
• Acts as liaison between client organizations and members for inquiries.
• Builds strong relationships with matrix partners.
• Delivers consistent customer service with approachability.
• Provides information to eligibility, service and sales support teams.
• Follows quality controls and company processes.
• Takes accountability for training, development, and product setup timelines.
• Works with cross-department teams to understand product requirements.
• Translates product/plan requirements into functional specs and documents.
• Coordinates setup processes and ensures timely system implementation.
• Analyzes product/plan gaps and risks.
• Coordinates meetings for complex cases.
• Assesses system implications of business needs.

Skills

Attention to detail

Analytical ability

Organization and prioritization

Multi-tasking

Communication skills

Data synthesis

Team player

Problem solving

Shift flexibility

Independent work

Education

High School Diploma or equivalent

Associates or bachelor's degree preferred

Tools

Excel

Word

Job description

The Cigna Group seeks a detail-oriented professional to administer installation for assigned accounts, including structure and billing setup, eligibility data loading, ID cards, and plan materials. You will respond to inquiries and resolve complex issues, ensuring timely setup and smooth client experience.

Responsibilities include coordinating with internal teams, maintaining service plans, handling maintenance tasks, and building strong partner relationships.