Account Executive (Client Servicing)

Shopper360; Petaling Jaya; On-site; MYR 56,000 - 89,000; Full time

Job summary

Shopper360 is seeking a Marketing/Account Coordinator to build and maintain strong client relationships in Malaysia. You will understand client needs, propose tailored solutions, and coordinate cross-functional teams to deliver campaigns on time and within budget.

The role requires 1–2 years of experience, strong English and Bahasa Malaysia, and proficiency in Microsoft Office. Willingness to travel and own transport are expected for on-site work in Petaling Jaya.

Qualifications

• Diploma, Degree, or professional qualification in Marketing, Business, Communications, or a related field.
• 1–2 years of relevant experience; fresh graduates are encouraged to apply.
• Strong command of English (written and spoken) and Bahasa Malaysia (spoken).
• Proficient in Microsoft Office (Excel, PowerPoint, Access).
• Strong organizational, coordination, and implementation skills.
• Proactive and self-motivated, with strong problem-identification and problem-solving abilities.
• Demonstrates initiative and the ability to take ownership of tasks.
• Strong written and verbal communication skills.
• Resilient and able to work effectively in a fast-paced environment.
• A collaborative and team-oriented approach.
• Strong negotiation and interpersonal skills.
• Good commercial awareness and business acumen.
• Comfortable and willing to work with non-halal brands, including alcohol-related brands.
• Possess own transportation and be willing to travel when required.

Responsibilities

• Build and maintain strong client relationships, acting as the primary contact and ensuring high client satisfaction.
• Understand clients’ business needs and develop tailored solutions and recommendations.
• Identify and pursue new business opportunities within existing accounts and new leads.
• Develop client strategies, proposals, and presentations and participate in client meetings.
• Coordinate with internal teams to execute projects and campaigns successfully.
• Manage project timelines, budgets, deliverables, and quality standards.
• Prepare job briefs and coordinate projects from brief to final delivery.
• Manage account administration including job estimates, billing, invoicing, and reporting.
• Set up and manage contest projects, including terms, scripts, and execution.
• Oversee contest operations including data processing and validation.
• Implement SOPs and processes to maintain accuracy and efficiency.
• Manage end-to-end project fulfilment including procurement and delivery tracking.
• Monitor market trends and competitor activity to identify opportunities.
• Maintain strong communication with clients and stakeholders for smooth delivery.
• Stay updated with industry trends and emerging technologies to support innovation.

Skills

Client relationships

English proficiency

Bahasa Malaysia

MS Office

Organization skills

Proactive attitude

Communication skills

Team collaboration

Negotiation

Commercial awareness

Willing to travel

Own transport

Education

Diploma/ Degree in Marketing or related field

Tools

Microsoft Office

Job description

• Build and maintain strong client relationships, acting as the primary point of contact and ensuring a high level of client satisfaction.
• Understand clients’ business needs, challenges, and objectives, and develop tailored solutions and recommendations.
• Identify and pursue new business opportunities within existing accounts, as well as new leads and prospects.
• Develop client strategies, proposals, presentations, and other materials, and participate in client meetings as required.
• Work closely with creative, production, media, and other internal teams to coordinate and execute projects and campaigns successfully.
• Manage project timelines, budgets, deliverables, and quality standards, ensuring work is completed accurately, on time, and within budget.
• Prepare comprehensive job briefs and coordinate projects from initial brief through to final delivery.
• Manage account administration, including job estimates, billing, invoicing, financial reconciliation, and account performance reporting.
• Set up and manage contest projects, including Terms & Conditions, call scripts, communication copy, winner selection, and overall execution.
• Oversee contest operations, including data processing, compilation, validation, reporting, and call centre coordination.
• Implement and ensure adherence to SOPs and operational processes to maintain accuracy, efficiency, and compliance.
• Manage end-to-end project fulfilment, including prize sourcing and procurement, packing, delivery coordination and tracking, contest entry processing and validation, while ensuring timely delivery and SOP compliance.
• Monitor market trends, competitor activity, and industry developments to identify opportunities and provide added value to clients.
• Maintain strong communication and collaboration with clients and internal stakeholders to ensure smooth project execution and delivery.
• Stay up to date with industry trends, best practices, and emerging technologies to support innovation and effective client solutions.

Job Requirements

• Diploma, Degree, or professional qualification in Marketing, Business, Communications, or a related field.
• 1–2 years of relevant experience; fresh graduates are encouraged to apply.
• Strong command of English (written and spoken) and Bahasa Malaysia (spoken).
• Proficient in Microsoft Office (Excel, PowerPoint, Access).
• Strong organizational, coordination, and implementation skills.
• Proactive and self-motivated, with strong problem-identification and problem-solving abilities.
• Demonstrates initiative and the ability to take ownership of tasks.
• Strong written and verbal communication skills.
• Resilient and able to work effectively in a fast-paced environment.
• A collaborative and team-oriented approach.
• Strong negotiation and interpersonal skills.
• Good commercial awareness and business acumen.
• Comfortable and willing to work with non-halal brands, including alcohol-related brands.
• Possess own transportation and be willing to travel when required.