A&W - Restaurant General Manager

A&W Malaysia; Kuala Lumpur; On-site; MYR 44,640 - 66,960; Full time

Job summary

A popular fast-food chain is seeking an experienced Restaurant Manager to oversee operations in Kuala Lumpur. The ideal candidate will lead a dynamic team, ensure high-quality food and service, manage daily operations, and drive profitability. Candidates should have a degree or diploma and 2-3 years of experience in F&B management, especially in a QSR setting. Strong leadership and problem-solving skills are essential for fostering a positive environment and meeting company goals.

Qualifications

• 2-3 years of experience in F&B management role.
• Priority for relevant work experience in QSR environment.
• Good technical or SOP knowledge.

Responsibilities

• Lead the restaurant team to achieve company goals.
• Oversee daily operations and ensure food safety standards.
• Manage costs to optimize profitability.
• Drive Scorecard Performance and P&L performance.

Skills

Leadership

Problem solving

Communication

Team management

Education

Degree or Diploma in any discipline

Job description

Are you a seasoned leader with a passion for delectable food and the ability to inspire and lead a dynamic team? If you believe that good food truly starts with great people, you’re the perfect fit for our A&W family! We’re on the lookout for Restaurant Manager to take our iconic flavors to the next level.

GOOD FOOD STARTS WITH GREAT PEOPLE

Join Our Flavorful Family!

Overview

As an A&W Restaurant Manager, you’ll lead the charge in upholding the rich tradition of A&W – serving delicious fast food in a welcoming atmosphere. You’ll be the driving force behind our commitment to exceptional food quality, outstanding customer service, and a memorable dining experience. Manage all aspects of restaurant daily operations efficiently, including staffing, inventory, and financials.

Work Location

• Selangor
• Perak
• Penang
• Kuala Lumpur
• Negeri Sembilan
• Johor

Duties and Responsibilities

• Provide leadership and manage the restaurant in achieving company goals.
• Oversee daily operations, ensuring efficient food preparation, service, and adherence to safety and sanitation standards.
• Manage the restaurant team to provide customers with the highest quality products and excellent service – CHAMPS in place.
• Handle restaurant float, petty cash, sales money and stock, following Cash Handling & Restaurant Security Policy.
• Monitor and manage costs to optimize profitability.
• Drive Scorecard Performance and P&L performance.
• Participate in all local restaurant marketing, training and cleaning activities.
• Invest in the growth of your team members through continuous training and development initiatives.
• Uphold all company policies and standards.
• Perform other duties as assigned.

Qualifications & Requirements

• Education requirement – Degree or Diploma in any discipline.
• At least 2‑3 years of experience in F&B management role.
• Priority for relevant work experience in a similar capacity in QSR environment.
• Good technical or SOP knowledge.
• Proven record of upholding operations and company standards.
• Strong leadership skills with a passion for fostering a positive team environment, result‑oriented, and a problem solver.
• Responsible and maintain a positive attitude with a high level of energy at all times.