A&W - Assistant Restaurant Manager

A&W Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A well-known fast-food chain in Malaysia is seeking an Assistant Restaurant Manager / Manager-in-Training to join its team in Kuala Lumpur. The role involves leading shifts, ensuring customer satisfaction, managing staff, and upholding company standards for quality and service. Candidates should have a degree or diploma and at least one year of experience in the food and beverage sector. Fresh graduates passionate about food and service are encouraged to apply.

Qualifications

• Degree or diploma in any discipline.
• 1 year of experience in F&B or service-related experience.
• Good technical or SOP knowledge.
• Proven commitment to upholding operations and company standards.
• Willing to learn, responsible, and maintain a positive attitude with a high level of energy at all times.
• Fresh graduates encouraged to apply.

Responsibilities

• Assist the Restaurant General Manager to achieve set targets in store operations KPI's.
• Lead and manage shifts to achieve CHAMPS standards and company goals.
• Ensure shift is properly staffed and ready to handle business volume.
• Maintain effective communication at all times.
• Assist in active recruiting plans when necessary.
• Deliver great customer service and achieve service targets during the shift.
• Handle all customer complaints and resolve them in a timely manner.
• Assist the Restaurant General Manager on payroll, attendance, administrative and paperwork as needed.
• Provide coaching to Team Members on their day-to-day operations.
• Conduct On Job Training (OJT) or classroom training to Team Members on a regular basis.

Skills

Leadership

Team management

Customer service

Communication

Education

Bachelor's degree / Diploma in any discipline

Tools

SOP knowledge

Job description

Are you a seasoned leader with a passion for delectable food and the ability to inspire and lead a dynamic team? If you believe that good food truly starts with great people, then you're the perfect fit for our A&W family! We're on the lookout for Assistant Restaurant Manager / Manager-in-Training to take our iconic flavors to the next level.

Overview

As an A&W Assistant Restaurant Manager / Manager-in-Training, you'll be charged with upholding the rich tradition of A&W—serving delicious fast food in a welcoming atmosphere. You'll be the driving force behind our commitment to exceptional food quality, outstanding customer service, and a memorable dining experience. Manage daily shift management to meet and maintain A&W operations standards.

Work Locations

• Selangor
• Perak
• Penang
• Kuala Lumpur
• Negeri Sembilan
• Johor

Duties and Responsibilities

• Assist the Restaurant General Manager to achieve set targets in store operations KPI's.
• Lead and manage shifts to achieve CHAMPS standards and company goals.
• Ensure shift is properly staffed and ready to handle business volume.
• Maintain effective communication at all times.
• Assist in active recruiting plans when necessary.
• Deliver great customer service and achieve service targets during the shift.
• Handle all customer complaints and resolve them in a timely manner.
• Assist the Restaurant General Manager on payroll, attendance, administrative and paperwork as needed.
• Provide coaching to Team Members on their day-to-day operations.
• Conduct On Job Training (OJT) or classroom training to Team Members on a regular basis.

Qualifications & Requirements

• Degree or diploma in any discipline.
• 1 year of experience in F&B or service-related experience.
• Good technical or SOP knowledge.
• Proven commitment to upholding operations and company standards.
• Willing to learn, responsible, and maintain a positive attitude with a high level of energy at all times.

Fresh graduate and those who are passionate about food and excellent service are encouraged to apply.