6242 - Helpdesk Consultant (Customer Support)

Agensi Pekerjaan Minde Group Sdn Bhd; Johor Bahru; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Career growth opportunities

Exposure to IT projects

Job summary

Agensi Pekerjaan Minde Group Sdn Bhd is seeking a Helpdesk Consultant (Customer Support) in Malaysia to act as the first contact for clients needing technical assistance. You will troubleshoot issues via phone, email, or ticketing systems and escalate complex cases as needed.

The role requires a Diploma or degree in Business/Finance/Mass communication with 1-3 years of helpdesk experience, strong problem-solving, and excellent client communication skills.

Qualifications

• Diploma or degree in Business/Finance/Mass communication.
• 1-3 years of experience in a helpdesk or technical support role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills for interacting with clients.

Responsibilities

• Act as the first point of contact for customers needing technical assistance, providing support via phone, email, or a ticketing system.
• Troubleshoot hardware, software, and network-related issues, working to resolve problems promptly.
• Escalate complex technical issues to senior support teams when necessary to ensure timely resolution.
• Document customer interactions, troubleshooting steps, and outcomes in the company's helpdesk system.
• Offer guidance to clients on best practices, software usage, and preventive maintenance.
• Work closely with internal teams to ensure that customer issues are handled efficiently and feedback is shared for continuous improvement.

Skills

Troubleshooting

Communication

Customer support

Education

Diploma or degree in Business/Finance/Mass communication

Tools

Helpdesk software

Remote support tools

Job description

About the job 6242 - Helpdesk Consultant (Customer Support)

Malaysian Only!

Company Overview:
A leading IT solutions provider that delivers comprehensive services to clients in various industries. The company focuses on offering managed IT support, consulting, and customer service, ensuring smooth operations for their clients.

Job Responsibilities:

• Act as the first point of contact for customers needing technical assistance, providing support via phone, email, or a ticketing system.
• Troubleshoot hardware, software, and network-related issues, working to resolve problems promptly.
• Escalate complex technical issues to senior support teams when necessary to ensure timely resolution.
• Document customer interactions, troubleshooting steps, and outcomes in the company's helpdesk system.
• Offer guidance to clients on best practices, software usage, and preventive maintenance.
• Work closely with internal teams to ensure that customer issues are handled efficiently and feedback is shared for continuous improvement.

Requirements:

• Diploma or degree in Business/Finance/Mass communication
• 1-3 years of experience in a helpdesk or technical support role.
• Strong troubleshooting and problem-solving skills.
• Familiarity with helpdesk software and remote support tools is a plus.
• Excellent communication skills for interacting with clients.
• Competitive salary (MYR 2,500 to MYR 3,500 based on experience).
• Health insurance and opportunities for career growth.
• Exposure to various IT projects and technologies.