Helpdesk Consultant

Upright Talent; Johor Bahru; On-site; MYR 38,591 - 46,224; Full time

Benefits offered by this job

Attractive salary package

Comprehensive benefits

Structured career progression

International exposure

Work-life balance

Job summary

A leading recruitment agency in Johor Bahru seeks a customer service representative to provide first level support, troubleshoot issues, and escalate complex cases. The role offers an attractive salary package up to RM 3.8k, along with comprehensive benefits, structured career progression, and international exposure. Fresh graduates are encouraged to apply for this position located in the Setia Indah area, ensuring a balanced work life with 5 working days.

Qualifications

• Experience in customer service or helpdesk support is a plus.
• Fresh graduates are welcome to apply.

Responsibilities

• Provide first level contact and resolve customer issues.
• Escalate complex cases to the next support level.
• Guide customers through troubleshooting steps.
• Ensure timely follow-up on all enquiries.
• Maintain accurate documentation and case closure.

Skills

Customer service

Troubleshooting

Job description

What You’ll Do

• Provide first level contact and resolve customer issues
• Escalate complex cases to the next support level
• Guide customers through troubleshooting steps
• Ensure timely follow-up on all enquiries
• Maintain accurate documentation and case closure

All you need to know

• Attractive Salary Package up to RM 3.8k
• Comprehensive benefits (Allowance + Bonus)
• Structured career progression
• International exposure
• Enjoy work life balance with 5 working days

Ideal Candidates

• Experience in customer service or helpdesk support is a plus
• Fresh graduates are welcome to apply
• Willing to work in Setia Indah area