Helpdesk Consultant (Customer Service) (Filled)

Upright Talent; Johor Bahru; On-site; MYR 33,480 - 50,220; Full time

Benefits offered by this job

Attractive remuneration package

Comprehensive benefits (Allowance + Bonus)

Structured career progression

International exposure

Training provided

Work life balance with 5 working days

Job summary

A customer service firm located in Johor Bahru is looking for a Helpdesk Consultant to provide first-level contact and resolve customer issues. The ideal candidate will engage with customers, maintaining prompt follow-up on enquiries. Fresh graduates are welcome! The position offers an attractive remuneration package, comprehensive benefits including bonuses, and structured career progression, all within a work-life balanced environment with 5 working days.

Qualifications

• Experience in customer or helpdesk support is preferred.
• Willingness to engage with customers is essential.
• Fresh graduates are encouraged to apply.

Responsibilities

• Provide first level contact and resolve customer issues.
• Escalate unresolved queries to the next level of support.
• Ensure proper recording, documentation and closure.

Skills

Customer service experience

Problem-solving skills

Communication skills

Job description

About the job Helpdesk Consultant (Customer Service)

• Provide first level contact and resolve customer issues
• Escalate unresolved queries to the next level of support
  
• Walk customers through problem solving process
• Ensure customer enquiries are followed up promptly
• Ensure proper recording, documentation and closure

All you need to know .

• Attractive remuneration package
• Comprehensive benefits (Allowance + Bonus)
• Structured career progression
• International exposure
• Training provided
• Enjoy work life balance with 5 working days
• Willing to work in Setia Indah area

Ideal Candidates .

• This position is ideal for candidates with experience in customer or helpdesk support, as well as a willingness to engage with customers, and fresh graduates are also welcome to apply.