Software System Support Engineer
Glints
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Job summary
Glints is seeking a motivated Software System Support Engineer to be the first point of contact for customers with system issues. This remote role is based in Malaysia and offers a chance to develop support materials and troubleshoot with technical teams.
Ideal candidates hold a IT-related diploma or degree, with junior experience in customer service or system support, and excellent communication and problem-solving skills.
Qualifications
- Diploma or degree in IT or related discipline.
- Fresh graduates are welcome to apply.
- Junior experience in customer service or system support.
- Strong communication and problem-solving skills.
Responsibilities
- Handle incoming calls and requests from customers regarding system issues.
- Provide prompt and effective solutions to customer queries.
- Document and track customer interactions and resolutions.
- Collaborate with technical teams for complex issues.
- Assist in the development of support materials and FAQs for users
Skills
Education
Job description
We are seeking a motivated and detail-orientedSoftware System Support Engineerto join our client'steam. In this role, you will be the first point of contact for customers experiencing system issues, providing prompt and effective solutions. This is a remote position based in Malaysia.
Key Responsibilities:
- Handle incoming calls and requests from customers regarding system issues.
- Provide prompt and effective solutions to customer queries.
- Document and track customer interactions and resolutions.
- Collaborate with technical teams for complex issues.
- Assist in the development of support materials and FAQs for users
Key Requirements:
- Diploma or degree holder in IT or related discipline.Fresh graduates are welcome to apply.
- Junior experience in customer service or system support.
- Excellent communication and problem-solving skills.
- Ability to manage multiple tasks efficiently.
- Familiarity with software systems and technical troubleshooting.
- Experience in the construction industry is a plus.
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