Software System Support Engineer

Glints; Kuala Lumpur; On-site; MYR 45,000 - 73,000; Full time

Job summary

Glints is seeking a motivated Software System Support Engineer to be the first point of contact for customers with system issues. This remote role is based in Malaysia and offers a chance to develop support materials and troubleshoot with technical teams.

Ideal candidates hold a IT-related diploma or degree, with junior experience in customer service or system support, and excellent communication and problem-solving skills.

Qualifications

• Diploma or degree in IT or related discipline.
• Fresh graduates are welcome to apply.
• Junior experience in customer service or system support.
• Strong communication and problem-solving skills.

Responsibilities

• Handle incoming calls and requests from customers regarding system issues.
• Provide prompt and effective solutions to customer queries.
• Document and track customer interactions and resolutions.
• Collaborate with technical teams for complex issues.
• Assist in the development of support materials and FAQs for users

Skills

Communication

Problem-solving

Troubleshooting

Multitasking

Customer service

Education

Diploma or degree in IT or related discipline

Job description

About the job Software System Support Engineer

We are seeking a motivated and detail-orientedSoftware System Support Engineerto join our client'steam. In this role, you will be the first point of contact for customers experiencing system issues, providing prompt and effective solutions. This is a remote position based in Malaysia.

Key Responsibilities:

• Handle incoming calls and requests from customers regarding system issues.
• Provide prompt and effective solutions to customer queries.
• Document and track customer interactions and resolutions.
• Collaborate with technical teams for complex issues.
• Assist in the development of support materials and FAQs for users

Key Requirements:

• Diploma or degree holder in IT or related discipline.Fresh graduates are welcome to apply.
• Junior experience in customer service or system support.
• Excellent communication and problem-solving skills.
• Ability to manage multiple tasks efficiently.
• Familiarity with software systems and technical troubleshooting.
• Experience in the construction industry is a plus.