Supply Chain & Customer Care Manager (Team lead / SAP system / 3PL experience)

Talent Trader Group Pte Ltd; Shah Alam; On-site; MYR 180,000 - 260,000; Full time

Job summary

Talent Trader Group Pte Ltd is seeking a Supply Chain & Customer Care Manager (Team lead) to formulate inventory strategies for MY/SG, partner with Sales for rolling forecasts, and manage 3PL and warehouse operations.

The role requires cross-border experience across Malaysia and Singapore, deep expertise in 3PL negotiations, and a focus on SOPs, KPIs, and customer service digitalization.

Qualifications

• Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration, or a related discipline.
• 7–10 years of progressive experience within SCM, Logistics, Warehousing, and Customer Service, with 3–5 years in a managerial leadership role.
• Cross-border operations experience across Malaysia and Singapore.
• Deep expertise in 3PL vendor negotiations, customs clearance procedures, SCM governance, and WMS.

Responsibilities

• Formulate MY/SG inventory strategies and partner with Sales to create rolling demand/supply forecasts.
• Manage 3PL providers, warehouse operations, inventory accuracy, cycle counting, and value-added services.
• Establish compliant MY–SG cross-border freight solutions and lead logistics transformation projects.
• Set up a central customer contact hub to handle orders, inquiries, complaints, returns, and credits.
• Digitalize customer service processes while tracking CSAT, response times, and resolution metrics.
• Enforce operational SOPs, dashboards, and KPI metrics (OTIF, shipping/stock accuracy, costs).
• Lead, coach, and succession-plan the 18-member team while building a performance-driven culture.
• Drive cross-functional collaboration, vendor negotiations, and SCM governance compliance across regions.

Skills

Team leadership

Forecasting

Vendor negotiation

Cross-functional collaboration

Education

Bachelor's Degree in SCM / Logistics / Business Admin

Tools

SAP system

Job description

Supply Chain & Customer Care Manager (Team lead / SAP system / 3PL experience)

Formulate MY/SG inventory strategies and partner with Sales to create rolling demand/supply forecasts.

Manage 3PL providers, warehouse operations, inventory accuracy, cycle counting, and value-added services.

Establish compliant MY–SG cross-border freight solutions and lead logistics transformation projects.

Set up a central customer contact hub to handle orders, inquiries, complaints, returns, and credits.

Digitalize customer service processes while tracking CSAT, response times, and resolution metrics.

Enforce operational SOPs, dashboards, and KPI metrics (OTIF, shipping/stock accuracy, costs).

Lead, coach, and succession-plan the 18-member team while building a performance-driven culture.

Drive cross-functional collaboration, vendor negotiations, and SCM governance compliance across regions.

Requirements:

Academic Credentials: Bachelor’s Degree in Supply Chain Management, Logistics, Business Administration, or a related discipline.

Professional Tenure: Minimum 7 to 10 years of progressive experience within SCM, Logistics, Warehousing, and Customer Service, with at least 3 to 5 years in a managerial leadership role.

Cross-Border Exposure: Proven track record in managing multi-country or cross-border operations (specifically across Malaysia and Singapore).

Operational Mastery: Deep expertise in 3PL vendor contract negotiations, customs clearance procedures, SCM governance, inventory forecasting, and warehouse management systems.