Logistics Manager, E-Commerce (Based in MY)

Dr Mark Leong Pte Ltd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Dr Mark Leong Pte Ltd is seeking a Logistics Manager, E‑Commerce (Based in MY) to drive end-to-end logistics for our online channels across Singapore, Malaysia, and international partners. You will manage daily orders, inventory accuracy, and 3PL coordination to ensure fast, reliable deliveries while collaborating with Marketing, Client Care, and Finance.

You will lead and develop a growing logistics team, oversee SKU standardisation, and optimise processes with suppliers and couriers to support

Qualifications

• Degree or diploma in logistics or related discipline.
• 3–5 years of relevant experience in logistics/e-commerce fulfilment.
• Experience managing 3PL partners and multi‑channel platforms.
• Strong Excel/Google Sheets and data analysis skills.
• Leadership and vendor management experience.

Responsibilities

• Consolidate and process daily orders across Shopify, GHL, Shopee, TikTok Shop, Lazada for SG and MY markets to meet daily warehouse cut-off times and 48‑hour SLAs.
• Oversee interactions with 3PL partners (e.g., Win-Bells, EasyParcel, SF Express, UPS) including AWB generation, tracking, and international dispatch.
• Perform stock audits and reconcile between WMS/BigSeller and platforms; resolve variances and mapping issues.
• Standardise SKU masters across products, bundles, and GWP kits to prevent mapping errors.
• Collaborate with Marketing, Sales, and Operations prior to launches and mega sales; prepare 3PLs for surges.
• Negotiate service terms, SLAs, pricing with vendors; conduct vendor evaluations.

Skills

Leadership

Team management

Vendor management

Negotiation

Procurement

Analytics

Inventory management

Excel/Sheets

Cross-border logistics

E-commerce platforms

Communication

Education

Degree or diploma in Logistics / Supply Chain / Business Admin

Tools

Shopify

GoHighLevel (GHL)

Shopee

TikTok Shop

Lazada

BigSeller

Job description

Logistics Manager, E-Commerce (Based in MY)

Position: Logistics Manager, E-Commerce (Based in MY)

At Dr Mark Leong Team, we are more than a weight loss company - we are a community united by one mission: to support ladies above 40 to become fitter, stronger, healthier, and more confident as they age.

We understand that losing weight after 40 is different. Changes in metabolism, hormones, muscle mass, lifestyle, and nutrition can make it increasingly difficult to achieve results using the same methods that worked when we were younger.

That is why we focus on helping our community understand their body, nutrition, food choices, movement, and lifestyle - so that weight loss is not simply about seeing a smaller number on the weighing scale, but about building a stronger and healthier body for the years ahead.

We believe people deserve clarity, not guesswork.

Through education, practical nutrition strategies, community support, and technology, we help our members make better choices that can become part of their everyday lives.

Most importantly, we believe transformation is easier when you do not have to do it alone.

We are building a community where women can learn together, progress together, encourage one another, and celebrate every milestone - from losing weight and becoming fitter to gaining strength, confidence, and a better quality of life.

As the Dr Mark Leong community continues to grow across Asia and beyond, we are looking for passionate, energetic, and mission-driven individuals to join our team and help us create meaningful transformation - one woman, one family, and one community at a time.

We are looking for a commercially driven B2B & Physical Channel Growth team member whose primary responsibility is to build DML’s offline business into a profitable, repeatable and scalable revenue channel.

The Logistics Manager plays a pivotal role in ensuring seamless daily order fulfillment, precise multi-channel inventory management, and reliable courier/3PL coordination across local and regional operations (Singapore, Malaysia, and International). Situated at the intersection of Operations, Marketing, Client Care, and third-party logistics (3PL) partners, this role exists to maintain end-to-end operational efficiency, safeguard inventory integrity across physical warehouses and e-commerce platforms (Shopify, Shopee, TikTok, Lazada, GHL), and deliver an exceptional customer experience by adhering to strict order delivery SLAs. The role also leads and develops the team, and works closely with the Chief Finance Officer on strategies that support the company’s mission.

Responsibilities

Daily Multi-Channel Order Extraction & Processing

Consolidate, clean, and process daily orders across multiple platforms (Shopify, GoHighLevel, Shopee, TikTok, Lazada) for Singapore and Malaysia markets to meet strictly enforced daily warehouse cut-off times and fulfill 48-hour delivery SLAs.

Oversee daily interactions with 3PL partners (e.g., Win-Bells, EasyParcel, SF Express, UPS), managing order generation (AWBs), order tracking, international dispatch, and specialized packing procedures to ensure smooth, error-free fulfillment.

Conduct continuous cross-platform stock audits and physical-versus-system reconciliations between warehouse WMS/BigSeller systems and e-commerce platforms; investigate and resolve stock variances, overselling incidents, and improper inventory mappings.

Establish, maintain, and standardise SKU masters across standalone products, bundles, and promotional gift-with-purchase (GWP) kits across all e-commerce platforms to eliminate mapping errors and streamline automated inventory syncing.

Cross-Functional Campaign & Promotion Logistics Planning

Partner with Marketing, Sales, and Operations teams prior to product launches, mega sales (e.g., 9.9, Mega Sales), and ad-hoc campaigns to pre-empt stock allocation, set up bundle SKUs, and prepare 3PLs for high-volume order surges.

Hub-to-Hub Stock Consolidation & Internal Transfers

Coordinate inter-site product transfers between main 3PL warehouses, local clubhouses/retail outlets, and internal kitchen/production units; verify stock quantity/condition, organize customer self-collections, exchanges, and retail stock replenishments.

Database Optimization & Process Improvement

Design and maintain internal logistics databases (e.g., subscription databases, automated replenishment threshold calculators) and international delivery tracking workflows to increase operational accuracy, reduce manual data entry, and speed up turnaround times.

Negotiate service terms, SLAs, pricing structures, and accountability frameworks with logistics vendors, courier services, and packaging suppliers; conduct vendor evaluations to hold service providers accountable for performance, accuracy, and lost/damaged inventory.

Customer Experience & Issue Ownership

Improve the customer service experience around order fulfilment and delivery, building engaged customers and facilitating organic growth; take ownership of customer issues (e.g., delayed, lost, or damaged orders) and follow each problem through to resolution in close coordination with Client Care.

Strategy, Policies & Continuous Improvement

Work closely with the Chief Finance Officer on strategies focused towards the company’s mission; develop logistics and service procedures, policies, and standards; keep ahead of industry developments and apply best practices to areas of improvement.

Records, Analytics & Reporting

Keep accurate records and document customer service actions and discussions relating to orders, couriers, and 3PL partners; analyse statistics (e.g., delivery performance, service levels, stock accuracy) and compile accurate reports.

Mentor, and develop customer service and logistics team members, nurturing an environment where they can excel through encouragement and empowerment; control resources and utilise assets to achieve qualitative and quantitative targets; maintain an orderly workflow according to priorities.

Requirements

• Degree, Higher Diploma or Diploma in Logistics, Supply Chain Management, Business Administration or a related discipline.
• Minimum 3 - 5 years of relevant experience in logistics, e-commerce fulfilment, warehousing or supply chain operations, preferably with experience managing 3PL partners and multi-channel e-commerce platforms.
• Prior experience in a customer-facing or management role, such as Customer Service Manager, Retail Manager or Assistant Manager.
• Strong knowledge of e-commerce platforms and inventory management systems, including Shopify, GoHighLevel (GHL), Shopee, TikTok Shop, Lazada and BigSeller.
• Familiarity with cross-border logistics, courier operations, AWB generation, customs documentation and shipping platforms such as SF Express, UPS and EasyParcel.
• Proficient in Microsoft Excel and Google Sheets, with strong data analysis, inventory tracking and reporting skills.
• Practical knowledge of inventory control, SKU management, stock reconciliation, bundle mapping and safety stock planning.
• Experience with customer service and ticketing systems such as Freshdesk would be an advantage.
• Strong vendor management, negotiation and procurement skills, particularly in managing suppliers, couriers and 3PL partners.
• Excellent problem-solving, analytical and organisational skills, with the ability to manage operational challenges and tight deadlines.
• Strong leadership and team management capabilities, with the ability to mentor and develop team members.
• Excellent communication and interpersonal skills, with the ability to collaborate across departments and engage external partners effectively.
• Customer-oriented, detail-focused and accountable, with the ability to work in a fast-paced environment.