Senior Engineer/Engineer IT - Data Services (Shift rotation)

MICRON MEMORY MALAYSIA SDN. BHD.; Batu Kawan; On-site; MYR 60,000 - 90,000; Full time

Job summary

Micron Memory Malaysia Sdn. Bhd. is seeking an L2 support professional to handle incident, request, change and problem management for database operations.

The role provides 24/7 operational support and participates in major incidents, ensuring SLAs and high-quality service. The candidate should have a degree in CS or related fields and hands-on experience with SQL Server, Oracle, Linux and Windows, plus Java, PowerShell and Python.

Qualifications

• Bachelor's or Master's degree in CS or related field.
• Hands-on experience with SQL Server and Oracle DB.
• Experience with Linux/Windows operating systems and scripting languages.
• Strong oral and written communication skills.
• Flexible to work day and night shifts.

Responsibilities

• Provide L2 support for incident, request, change and problem management in database operations.
• Ensure 24/7 operational support and participate in major incidents.
• Meet SLAs for incidents and service requests with high quality work.
• Monitor breach targets, MTTR and first level resolution targets.
• Install and upgrade database systems, apply patches and changes as required.
• Diagnose database errors and ensure high availability.
• Manage database access, backups and security compliance.
• Monitor performance and analyze cases to prevent recurrence.
• Develop processes and operation procedures; build database reports and dashboards.

Skills

Database operations

Oral communication

Written communication

Teamwork

Education

Bachelor's degree

Master's degree

Tools

Microsoft SQL Server

Oracle Database

Linux

Windows

Java

PowerShell

Python

Job description

L2 support role in incident, request, change and problem management related to database operations, providing operational support covering 24/7 and participating in Major incidents.

Key responsibilities

Provide L2 support in incident, request, change and problem management related to database operations

Provide operational support covering 24/7 and participate in Major incidents

Ensure SLA for incidents and service requests are met with high quality of work

Ensure critical metrics, such as breach case target, MTTR and first level resolution target is met

Install and upgrade database systems, apply patches and implement changes when required

Diagnose and resolve database errors ensuring high availability of database systems

Manage databases access, backups and ensure compliance to database and security standards

Monitor database performance proactively and perform analysis of cases to prevent recurring issues

Develop processes and operation procedures

Build and manage database reports, visualizations, and dashboards related database operations

About you

Bachelor's, Master's degree or equivalent experience in Computer Science, Electrical & Electronics/Computer/Software Engineering, Information Systems or related fields

Good understanding and hands-on experience in Microsoft SQL Server, Oracle Database, Linux and Windows operation systems, programming and scripting languages such as Java, PowerShell and Python

Effective oral and written communication skills

Flexible to work on day and night shift

Micron is a global leader in the semiconductor industry. For more than 40 years, Micron has dedicated itself to collaborating with customers and partners to engineer technology that drives innovation and transform what's possible. Micron offers the industry's broadest portfolio of silicon-to-semiconductor memory solution - starting with foundational DRAM, NAND and NOR flash memory, and extending to SSDs, modules, MCPs, HMC and other semiconductor systems. This best-in-class technology powers leading-edge computing, consumer, enterprise server and storage, networking, embedded, automotive, industrial and mobile products.

Micron provides opportunities for team members' personal and career development through challenging work assignments, training and educational programs. We hire, train, develop and educate a workforce that is competent in performing job expectations by providing orientation, job specific training, professional certification, external training and various continuous learning opportunities.

Micron is a global leader in the semiconductor industry. For more than 40 years, Micron has dedicated itself to collaborating with customers and partners to engineer technology that drives innovation and transform what's possible. Micron offers the industry's broadest portfolio of silicon-to-semiconductor memory solution - starting with foundational DRAM, NAND and NOR flash memory, and extending to SSDs, modules, MCPs, HMC and other semiconductor systems. This best-in-class technology powers leading-edge computing, consumer, enterprise server and storage, networking, embedded, automotive, industrial and mobile products.

Micron provides opportunities for team members' personal and career development through challenging work assignments, training and educational programs. We hire, train, develop and educate a workforce that is competent in performing job expectations by providing orientation, job specific training, professional certification, external training and various continuous learning opportunities.