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Descripción de la vacante
A digital marketing platform is looking for a Manager of Customer Support in Mexico. The candidate will lead a bilingual team focused on customer satisfaction and operational excellence. This role requires excellent communication skills and a background in managing technical support teams within a fast-paced environment. The ideal candidate has experience in SaaS and tools such as Zendesk and Salesforce. You will empower your team through effective coaching and foster a positive work culture.
Formación
- 3+ years of experience managing technical support teams in a customer-facing environment.
- Proven track record leading 10+ member teams.
- Strong customer-facing problem-solving skills.
Responsabilidades
- Lead and coach the customer support team to achieve goals.
- Manage human resources functions including recruiting and scheduling.
- Monitor support systems' health and employee performance.
Conocimientos
Educación
Herramientas
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.