Remote Manhattan Active Support Engineer — 24x7 Incident Expert

Fulfillment IQ; Santiago de Querétaro; Remote; MXN 420,000 - 660,000; Full time

Benefits offered by this job

Remote options

Equipment allowance

Team events

Flexible leave

Job summary

Fulfillment IQ is seeking an Application Support Engineer to own advanced troubleshooting for Manhattan Active WM and Order Management in production, covering complex Level 3 incidents and root-cause analysis. You will coordinate with Manhattan Associates in a 24x7 shift model aligned to US time zones.

The role focuses on structured incident management, proactive improvements, and seamless knowledge transfer across teams, enabling reliable operations in a dynamic logistics environment.

Qualifications

• 3+ years in Level 3 application support or advanced production troubleshooting.
• Experience with Manhattan Active WM/OM production support.
• Strong analytical and problem-solving skills.

Responsibilities

• Perform advanced diagnostics across functionality, configuration, integrations, and data.
• Determine resolutions, workarounds, or escalation paths within SLAs.
• Document steps, findings, impact, and resolution.
• Lead post-incident reviews and drive permanent fixes.

Skills

Advanced production troubleshooting

Incidents & escalation

English proficiency

Tools

Manhattan Active WM

Manhattan Active OM

Job description

Fulfillment IQ is seeking an Application Support Engineer to own advanced troubleshooting for Manhattan Active WM and Order Management in production, covering complex Level 3 incidents and root-cause analysis. You will coordinate with Manhattan Associates in a 24x7 shift model aligned to US time zones.

The role focuses on structured incident management, proactive improvements, and seamless knowledge transfer across teams, enabling reliable operations in a dynamic logistics environment.