WMS Manhattan Implementation Supervisor

DHL Supply Chain; Cuautitlán Izcalli; On-site; Confidential; Full time

Job summary

DHL Supply Chain in Mexico is seeking a WMS Manhattan Implementation Supervisor to lead deployment, configuration, testing, and stabilization of the Manhattan Warehouse Management System across multiple warehouses. You will serve as the liaison between Operations, IT, Engineering,Customer teams, and external partners to ensure efficient go-lives and ongoing optimization.

The role requires hands-on Manhattan WMS experience, strong analytics, and the ability to manage cross-functional projects in

Qualifications

• Bachelor's degree in a relevant field.
• Experience in Warehouse Management Systems within logistics, distribution, or supply chain.
• Hands-on experience with Manhattan WMS implementations, upgrades, configuration, testing, or support.
• Solid understanding of warehouse operations including inbound, outbound, inventory control, replenishment, and order fulfillment.
• Experience leading cross-functional projects involving Operations and IT teams.
• Knowledge of project management methodologies and implementation frameworks.
• Advanced English (B2-C1) and ability to lead meetings with international stakeholders.

Responsibilities

• Lead end-to-end Manhattan WMS implementation projects for startups, expansions, and transformations.
• Collaborate with Operations, IT, Engineering, and customer stakeholders to gather requirements and translate into system solutions.
• Support solution design, configuration, validation, and deployment activities in Manhattan WMS.
• Coordinate and execute UAT, integration testing, and system validation processes.
• Drive data migration, inventory conversion, and cutover planning for successful go-live.
• Develop implementation schedules, monitor milestones, and manage risks.
• Lead training for users and provide post-implementation support (hypercare).
• Analyze performance metrics and identify process improvements and system optimization.
• Ensure compliance with DHL standards and governance; share best practices with regional/global teams.

Skills

Advanced English

Analytical skills

Problem-solving

Process improvement

Education

Bachelor's degree (Industrial Engineering, Supply Chain, IT, Logistics, Business Admin)

Tools

Microsoft Excel

Power BI

Visio

Project tracking tools

Job description

About DHL

DHL is the world's leading logistics company. We create a competitive advantage for our customers by delivering world-class logistics solutions through our warehousing, transportation, and integrated service capabilities on a global scale. Our people are our greatest asset. We are proud to be certified as a Great Place to Work®, fostering a culture that embraces diversity, collaboration, and continuous development. At DHL, you will find an environment that empowers your strengths, builds trust, and is guided by our values of respect and results. A world driven by logistics. A company powered by people.

Position Purpose

The WMS Manhattan Implementation Supervisor is responsible for leading the successful deployment, configuration, testing, stabilization, and continuous improvement of Manhattan Warehouse Management System (WMS) solutions across warehouse operations. This role serves as the key liaison between Operations, IT, Engineering, Customer teams, and external partners to ensure seamless system implementations that support operational excellence, productivity, inventory accuracy, and customer satisfaction. The position combines project execution, process optimization, stakeholder management, and post-go-live support while ensuring adherence to DHL standards and best practices.

Key Responsibilities

Lead end-to-end Manhattan WMS implementation projects for new customer startups, warehouse expansions, and operational transformations. Partner with Operations, IT, Engineering, and customer stakeholders to gather business requirements and translate them into system solutions. Support solution design, system configuration, validation, and deployment activities within Manhattan WMS. Coordinate and execute User Acceptance Testing (UAT), integration testing, and system validation processes. Drive data migration, inventory conversion, and cutover planning activities for successful go-live execution. Develop detailed implementation schedules, monitor project milestones, and proactively manage risks and issues. Facilitate operational readiness assessments and ensure site preparedness prior to implementation. Lead training sessions for operational users, supervisors, and key stakeholders on Manhattan WMS functionalities and processes. Provide hypercare and post-implementation support to stabilize operations and resolve system-related issues. Analyze operational performance metrics and identify opportunities for process improvement and system optimization. Ensure compliance with DHL operational standards, customer requirements, and system governance protocols. Work closely with regional and global teams to align implementation strategies and share best practices. Support continuous improvement initiatives focused on warehouse productivity, inventory accuracy, quality, and service performance.

Who We Are Looking For

• Bachelor's degree in Industrial Engineering, Supply Chain Management, Information Technology, Logistics, Business Administration, or related field.
• Experience in Warehouse Management Systems within logistics, distribution, or supply chain environments.
• Hands-on experience with Manhattan WMS implementations, upgrades, configuration, testing, or support.
• Solid understanding of warehouse operations, including inbound, outbound, inventory control, replenishment, and order fulfillment processes.
• Experience leading cross-functional projects involving Operations and IT teams.
• Knowledge of project management methodologies and implementation frameworks.
• Strong analytical, problem-solving, and process improvement skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Advanced proficiency in Microsoft Excel, Power BI, Visio, and project tracking tools. Preferred Qualifications
• Experience working in 3PL, retail, e-commerce, consumer goods, or distribution center operations.
• Exposure to systems integration projects involving ERP, TMS, automation solutions, or warehouse technologies.
• Certification in Project Management, Lean, Six Sigma, Agile, or Supply Chain disciplines is a plus.
• Experience supporting large-scale warehouse startups or operational transformations. English Requirement
• Advanced English (B2-C1 level minimum).
• Ability to lead meetings, workshops, and presentations with international stakeholders.
• Capable of documenting business requirements, testing scenarios, project updates, and executive communications in English.
• Comfortable interacting with regional and global teams in both written and verbal English. Key Competencies
• Leadership and stakeholder management
• Project implementation and delivery
• Process excellence mindset
• Customer focus
• Results orientation
• Change management
• Effective communication
• Collaboration and influence
• Continuous improvement
• Strategic thinking with operational execution Join DHL Supply Chain and help shape the future of warehouse operations through world-class Manhattan WMS implementations, driving innovation, operational excellence, and customer success across our logistics network.