WMS IT Support Team Lead - L2/L3 & Incident Response

DSV - Global Transport and Logistics; Ciudad de México; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

DSV - Global Transport and Logistics is seeking a Team Lead for IT Support focusing on Blue Yonder WMS to drive stability and continuous improvement across global operations. You will oversee L2/L3 support, manage incidents, and collaborate with cross-functional teams to deliver reliable warehouse technology solutions.

The role requires leadership experience, strong ITIL knowledge, and hands-on WMS expertise to optimize processes, performance, and governance across multiple sites.

Formación

• 5–7 years of IT, Warehouse Management Systems, or logistics technology experience.
• 2+ years in a senior technical support or specialist role handling mission-critical warehouse operations.
• 1–2 years in formal or informal leadership with escalation, deployment, or mentoring responsibilities.

Responsabilidades

• Lead day-to-day operations of the Blue Yonder WMS L2/L3 Support team with SLA adherence.
• Serve as primary escalation point for complex incidents and drive root-cause analysis.
• Coordinate upgrades, releases, go-live activities, cutovers, and hypercare while minimizing disruption.
• Ensure IT governance, ITIL compliance, security standards, and proper documentation.

Conocimientos

Leadership

ITIL knowledge

Incident management

SQL

WMS configuration

System integrations (API MQ EDI)

Data analysis

Cross-functional collaboration

Communication

Educación

Bachelor's degree in Computer Science/IT/Engineering

Herramientas

Blue Yonder WMS

Descripción del empleo

DSV - Global Transport and Logistics is seeking a Team Lead for IT Support focusing on Blue Yonder WMS to drive stability and continuous improvement across global operations. You will oversee L2/L3 support, manage incidents, and collaborate with cross-functional teams to deliver reliable warehouse technology solutions.

The role requires leadership experience, strong ITIL knowledge, and hands-on WMS expertise to optimize processes, performance, and governance across multiple sites.