Wireless Network Systems Engineer

FORVIA HELLA; Tlaquepaque; Presencial; MXN 60.000 - 80.000; Jornada completa

Descripción de la vacante

FORVIA HELLA is seeking a qualified network specialist to join our team in Mexico. You will perform advanced troubleshooting on Wi‑Fi networks, optimize wireless design, and ensure all tasks are tracked in ServiceNow with proper SLAs.

You will document actions across systems, participate in incident, problem, and change management, including root cause analysis, and collaborate with cross‑functional teams to maintain high availability of network services.

Formación

• Fluency in English is mandatory.
• Technical knowledge: Wireless Protocols and 802.11 standards, RF fundamentals, spectrum analysis.
• Experience with LAN/WAN and Wi‑Fi networks.

Responsabilidades

• Perform advanced troubleshooting and resolution on Wi‑Fi support network design and optimization.
• Ensure all activities are tracked via tickets and documented in ServiceNow and other relevant systems.
• Manage ServiceNow tickets per defined SLAs and ensure timely resolution.
• Maintain transparency through accurate documentation of activities in relevant systems.
• Participate in incident, problem, and change management processes, including root cause analysis.

Conocimientos

Wireless networks

Wi‑Fi design

Site survey

LAN/WAN

English fluency

Educación

Computer Science / IT / Telecommunication degree

Herramientas

Ekahau

Hamina

Cisco

HPE Aruba

Descripción del empleo

FORVIA HELLA is seeking a qualified network specialist to join our team in Mexico. You will perform advanced troubleshooting on Wi‑Fi networks, optimize wireless design, and ensure all tasks are tracked in ServiceNow with proper SLAs.

You will document actions across systems, participate in incident, problem, and change management, including root cause analysis, and collaborate with cross‑functional teams to maintain high availability of network services.