Global Wi‑Fi Incident & Reliability Engineer

EXL Talent Acquisition Team; Ciudad de México; On-site; MXN 482,000 - 827,000; Full time

Job summary

EXL Talent Acquisition Team in Ciudad de México is seeking a WIFI contractor to support global severity incidents and provide expert resolution. You will work with a diverse, follow-the-sun team, focusing on reducing outage MTTR and improving WiFi services for the business.

The position requires strong WiFi infrastructure knowledge, ITIL/Agile experience, and excellent communication skills to collaborate with internal teams and external vendors.

Qualifications

• Experience with WiFi infrastructure and resolving incidents.
• Strong understanding of data networks and topologies.
• Excellent communication skills across all levels of the business.

Responsibilities

• Support global WiFi severity incidents and provide expert resolution.
• Collaborate with Incident Management during crises and represent Connectivity.
• Work with global teams and vendors on a follow-the-sun basis.

Skills

WiFi troubleshooting

Incident management

ITIL/Agile

Data networks

Communication

Team collaboration

Tools

Juniper/MIST

Job description

EXL Talent Acquisition Team in Ciudad de México is seeking a WIFI contractor to support global severity incidents and provide expert resolution. You will work with a diverse, follow-the-sun team, focusing on reducing outage MTTR and improving WiFi services for the business.

The position requires strong WiFi infrastructure knowledge, ITIL/Agile experience, and excellent communication skills to collaborate with internal teams and external vendors.