WFM Forecast & Scheduling Specialist

Confie Ta Admin; Baja California; On-site; MXN 273,000 - 546,000; Full time

Benefits offered by this job

Competitive weekly salary

Legal benefits

Christmas bonus

Savings fund

Profit sharing (PTU)

Vacation days

Vacation premium

Extra paid days off

Private medical insurance and prepaid/

Friendly work environment

Financing and discounts at local shops

Growth opportunities

Job summary

Confie Ta Admin is seeking a Real-Time Analyst / WFM Planner to forecast call volumes and schedule staff, ensuring service levels and strong customer experience. You will analyze historical patterns and adjust staffing to align with demand, helping Real-Time Analysts progress in this role.

The position emphasizes data analysis, forecast accuracy, and cross-functional collaboration with departments to maintain efficient operations and meet targets.

Qualifications

• Scholarship: High School
• Specialized knowledge: Previous WFM experienced
• Computer knowledge: Word, Excel, PowerPoint, Tress, Tableau

Responsibilities

• Forecasting call volumes and staffing needs to meet service levels.
• Scheduling: develop and adjust schedules to match demand fluctuations.
• Reporting: compile and disseminate reports on production hours and performance.
• Interface with cross-functional teams to communicate staffing plans.
• Ad-hoc reporting as requested.

Education

High School

Tools

Word

Excel

PowerPoint

Tress

Tableau

Job description

Confie Ta Admin is seeking a Real-Time Analyst / WFM Planner to forecast call volumes and schedule staff, ensuring service levels and strong customer experience. You will analyze historical patterns and adjust staffing to align with demand, helping Real-Time Analysts progress in this role.

The position emphasizes data analysis, forecast accuracy, and cross-functional collaboration with departments to maintain efficient operations and meet targets.