Wellbeing Support Specialist (Hybrid)

TELUS; Ciudad de México; Hybrid; MXN 83,000 - 124,000; Part time

Benefits offered by this job

Medical insurance

Dental and Vision coverage

Life insurance

Funeral insurance

Job summary

TELUS Health is seeking a Customer Services Representative based in Mexico City to support Employee Assistance Program (EAP) users across Latin America. This part-time, hybrid role emphasizes empathetic, user-centered care and guiding employees to the right health and wellness resources.

Requirements include being a university student in relevant fields, call center experience, and English at least B2+. The role offers a supportive, multicultural environment with opportunities to impact

Qualifications

• University student in Psychology, HR, Law, Finance/Economics or Nutrition.
• Previous call center experience.
• English Level: B2+ or higher.
• Proficient with MS Office and Google Workspace.
• Strong listening and empathy skills.
• Excellent organizational skills and attention to detail.
• Able to work in a fast-paced, multicultural environment.

Responsibilities

• Receive and manage routine and critical calls from EAP users across Latin America, providing empathetic support and accurate information.
• Handle inquiries through Wellness Portal chat, mobile app, and email to ensure seamless access to services.
• Conduct data intake, identify consultation reasons, and route users to appropriate resources with precision and care.
• Refer psychological cases to the regional clinical team and nutrition cases to the regional nutrition team, ensuring proper case management and continuity of care.
• Coordinate referrals with external professionals (lawyers, accountants, nutritionists) across Latin America and follow up to ensure positive user outcomes.
• Monitor user experience throughout the service journey and conduct post-care follow-up surveys to gather feedback.
• Collaborate with team members on departmental process improvements and maintain Community Resources documentation as needed.

Skills

Call center experience

English (B2+)

Empathy

Active listening

Organizational skills

Multitasking

Education

University student in Psychology, HR, Law, Finance/Economics or Nutrition

Tools

Microsoft Office

Google Workspace

Job description

TELUS Health is seeking a Customer Services Representative based in Mexico City to support Employee Assistance Program (EAP) users across Latin America. This part-time, hybrid role emphasizes empathetic, user-centered care and guiding employees to the right health and wellness resources.

Requirements include being a university student in relevant fields, call center experience, and English at least B2+. The role offers a supportive, multicultural environment with opportunities to impact