Web Journey Experience Manager - Hybrid (Mexico City)

Infoblox; Ciudad de México; Hybrid; MXN 900,000 - 1,200,000; Full time

Benefits offered by this job

IMSS social security coverage

Bonuses

Home-office stipend

Wellbeing/health allowance

Transportation support for field roles

Job summary

Infoblox is seeking a Web Journey Experience Manager to join our Web Strategy team in Mexico City. You will shape and optimize digital journeys that connect customers with information, solutions, and experiences across our web ecosystem.

You’ll collaborate with Marketing, Product, Analytics, and Sales to translate audience needs into measurable journeys, using research, journey analytics, experimentation, and approved AI tools to reduce friction and improve engagement.

Qualifications

• Seven+ years in digital experience, web strategy, customer journey management, UX, or related field.
• Experience designing or optimizing complex B2B digital journeys across websites and campaigns.
• Strong knowledge of journey mapping, information architecture, CRO, experimentation, and analytics.

Responsibilities

• Define and maintain end-to-end web journey maps across key audiences and stages.
• Translate insights into experience strategies, briefs, user stories, roadmaps, and acceptance criteria.
• Collaborate with teams to improve navigation, CTAs, forms, landing pages, and cross-channel continuity.
• Analyze web behavior and performance to identify friction and optimization opportunities.
• Design and coordinate A/B tests, personalization, and other experiments.
• Establish journey-performance measures and dashboards, and translate results into backlog priorities.
• Work with Marketing Operations, Sales Ops, and Business Development to improve handoffs and lead routing.
• Use approved AI tools to accelerate research, synthesize data, and draft journey documentation.
• Validate AI outputs for accuracy, privacy, and brand alignment; ensure human review when needed.
• Identify opportunities to automate recurring journey analysis and reporting.

Skills

Journey mapping

UX principles

Information architecture

Conversion-rate optimization

Experimentation

Personalization

Web analytics

AI tools

CRM platforms

CMS

Education

Bachelor’s degree or equivalent

Tools

CMS

Marketing automation

CRM platforms

Analytics dashboards

Job description

Infoblox is seeking a Web Journey Experience Manager to join our Web Strategy team in Mexico City. You will shape and optimize digital journeys that connect customers with information, solutions, and experiences across our web ecosystem.

You’ll collaborate with Marketing, Product, Analytics, and Sales to translate audience needs into measurable journeys, using research, journey analytics, experimentation, and approved AI tools to reduce friction and improve engagement.