Solutions Engineer - Customer Growth & Success (Hybrid)

WPP Media Limited; México; Hybrid; MXN 350.000 - 620.000; Vollzeit

Zusammenfassung

WPP Media Limited in Mexico is seeking a Solutions Engineer to join the customer success team. You will design, implement, and support technical solutions that address client needs and drive business growth.

Collaborating with sales, product management, and software development, you’ll develop solution architectures, demonstrations, and pilot projects, and guide customers through the lifecycle with excellence.

Qualifikationen

• Expert knowledge of customer success operations and performance metrics.
• Strong understanding of post-sale practices and customer lifecycle management.
• Analytical thinker capable of diagnosing issues and optimizing processes.
• Excellent communication and persuasion skills with cross-team influence.

Aufgaben

• Collaborate with sales and product teams to understand client objectives.
• Design custom technical solutions and integrations for client needs.
• Develop solution architectures, diagrams, and documentation.
• Conduct demonstrations, pilots, and workshops to validate feasibility.
• Guide customers through the solution lifecycle and provide ongoing support.

Kenntnisse

Customer success

Sales knowledge

Analytical mindset

Process-oriented

Stress management

Persuasion & negotiation

Communication skills

Cross-functional collaboration

Ad tech knowledge

Revenue drivers

Team leadership

Jobbeschreibung

WPP Media Limited in Mexico is seeking a Solutions Engineer to join the customer success team. You will design, implement, and support technical solutions that address client needs and drive business growth.

Collaborating with sales, product management, and software development, you’ll develop solution architectures, demonstrations, and pilot projects, and guide customers through the lifecycle with excellence.