Warranty Engineer

Jobtailor; Piedras Negras; Presencial; MXN 260.000 - 420.000; Jornada completa

Descripción de la vacante

Littelfuse in Mexico is seeking a Warranty Claims Analyst to process customer warranty submissions. You will manage claim status via Littelfuse data systems and customer portals, coordinating with engineering, quality, and operations to ensure timely resolutions.

Responsibilities include weekly data capture in Littelfuse databases, directing units for evaluation at originating facilities, and applying approved/denied scraps in systems.

Formación

• Engineering degree required (Electronics, Electric or Industrial).
• 2+ years of experience in Quality, Engineering or Project Management.
• Ability to influence others with data.
• Experience partnering with multi-disciplinary teams (Sales, Engineering, Quality, Operations).
• PC skills with Excel, PowerPoint, and Power BI.
• Excellent English written and verbal communication skills.

Responsabilidades

• Process customer warranty claim submissions expeditiously within T&L.
• Manage claim status through T&L data tracking systems and customer portals.
• Capture warranty claims weekly in the Littelfuse databases (Aras, RMA App, CoPQ App).
• Direct customers to send warranty claim units to originating facilities for evaluation.
• Secure analysis results and process claims as approve, deny, or scrap in Littelfuse and customer systems.
• Monitor open warranty claims weekly through closure and prevent auto-debit cases.

Conocimientos

Data analysis

Influencing others

Excel

PowerPoint

Power BI

English proficiency

Educación

Engineering Degree in Electronics/Electric/Industrial

Herramientas

Littelfuse Database

Aras

RMA App

CoPQ App

Microsoft Office Suite

Descripción del empleo

• Report directly to the Sr Customer Quality Manager
• Ensure customer warranty claim submissions are processed expeditiously within T&L
• Support mutual agreement regarding claims credited by T&L based on verification by T&L Technical Staff
• Manage claim status through T&L data tracking systems and customer business portals
• Capture customer-specific warranty claims weekly in the Littelfuse database (Aras, RMA App, CoPQ App)
• Direct customers to send warranty claim units to the originating facility (Muzquiz, Matehuala, Piedras Negras) for evaluation
• Secure analysis results from originating facilities and process claims as approve, deny, or scrap in Littelfuse and customer systems
• Monitor open warranty claims weekly through closure and prevent auto-debit cases

Requirements

• Engineering Degree in Electronics, Electric or Industrial
• 2+ years of experience in Quality, Engineering or Project Management
• Demonstrated ability to influence others with data
• Proven track record of partnering with multi-disciplinary teams (Sales, Engineering, Quality, Operations)
• PC skills, including Microsoft Office Suite with emphasis on Excel, PowerPoint, and Power BI
• Excellent English written and verbal communication skills

Core Competencies

Demonstrates expertise in managing warranty claims and collaborating with multi-disciplinary teams, leveraging data analysis to influence decision-making. Proficient in utilizing tracking systems and databases to ensure efficient processing of customer warranty claims.

Highest-signal resume keywords

• Engineering Degree
• Warranty Claim Management
• Data Analysis
• Microsoft Excel
• Customer Communication

Hard Skills

• Warranty Claim Processing
• Data Tracking Systems
• Quality Management
• Project Management
• Technical Analysis

Soft Skills

• Influencing Others
• Collaboration
• Communication

Industry Keywords

• Electronics Engineering
• Quality Assurance
• Customer Service
• Multi-Disciplinary Teams
• Warranty Claims

Tools & Technologies

• Littelfuse Database
• Aras
• RMA App
• CoPQ App
• Microsoft Office Suite