Warranty Claims Engineer: Data-Driven, Cross-Functional

Jobtailor; Piedras Negras; Presencial; MXN 260.000 - 420.000; Jornada completa

Descripción de la vacante

Littelfuse in Mexico is seeking a Warranty Claims Analyst to process customer warranty submissions. You will manage claim status via Littelfuse data systems and customer portals, coordinating with engineering, quality, and operations to ensure timely resolutions.

Responsibilities include weekly data capture in Littelfuse databases, directing units for evaluation at originating facilities, and applying approved/denied scraps in systems.

Formación

• Engineering degree required (Electronics, Electric or Industrial).
• 2+ years of experience in Quality, Engineering or Project Management.
• Ability to influence others with data.
• Experience partnering with multi-disciplinary teams (Sales, Engineering, Quality, Operations).
• PC skills with Excel, PowerPoint, and Power BI.
• Excellent English written and verbal communication skills.

Responsabilidades

• Process customer warranty claim submissions expeditiously within T&L.
• Manage claim status through T&L data tracking systems and customer portals.
• Capture warranty claims weekly in the Littelfuse databases (Aras, RMA App, CoPQ App).
• Direct customers to send warranty claim units to originating facilities for evaluation.
• Secure analysis results and process claims as approve, deny, or scrap in Littelfuse and customer systems.
• Monitor open warranty claims weekly through closure and prevent auto-debit cases.

Conocimientos

Data analysis

Influencing others

Excel

PowerPoint

Power BI

English proficiency

Educación

Engineering Degree in Electronics/Electric/Industrial

Herramientas

Littelfuse Database

Aras

RMA App

CoPQ App

Microsoft Office Suite

Descripción del empleo

Littelfuse in Mexico is seeking a Warranty Claims Analyst to process customer warranty submissions. You will manage claim status via Littelfuse data systems and customer portals, coordinating with engineering, quality, and operations to ensure timely resolutions.

Responsibilities include weekly data capture in Littelfuse databases, directing units for evaluation at originating facilities, and applying approved/denied scraps in systems.