Warranty Especialist

Güntner de México, S.A. de C.V.; Apodaca; Presencial; MXN 420.000 - 630.000; Jornada completa

Descripción de la vacante

Güntner de México, S.A. de C.V. is seeking a Warranty Specialist to deliver high-quality technical and customer-focused warranty support, leading complex field service activities and driving continuous improvement initiatives in the Monterrey area.

The role emphasizes effective analysis, resolution, and prevention of warranty claims, coordinating cross-functional solutions, and ensuring customer satisfaction with strong leadership and communication abilities.

Formación

• Demonstrated customer service orientation.
• Strong analytical and problem-solving abilities.
• Experience managing warranty claims and coordinating field service.
• Ability to work cross-functionally with engineering, quality, operations and customers.
• Excellent communication, organization and leadership skills.

Responsabilidades

• Review and validate warranty claims and determine eligibility.
• Define required replacement parts and process warranty orders.
• Coordinate and ensure timely delivery and receipt of warranty parts at customer sites.

Conocimientos

Customer service

Analytical skills

Warranty claims

Cross-functional collaboration

Communication & leadership

Descripción del empleo

About the Role

We are seeking a Warranty Specialist to provide high-quality technical and customer-focused warranty support, ensuring customer satisfaction through effective analysis, resolution, and prevention of warranty claims. This role will lead complex field service activities, coordinate cross-functional solutions, and drive continuous improvement initiatives.

Key Responsibilities

Warranty Claim Management

• Review and validate warranty claims to determine eligibility.
• Define required replacement parts and process warranty orders.
• Coordinate and ensure timely delivery and receipt of warranty parts at customer sites.

Field Service Coordination

• Plan, organize, and coordinate field service activities.
• Define project scope, resources, tools, and timelines.
• Ensure compliance with safety procedures and site requirements.
• Oversee service execution with customers and service teams.
• Prepare service reports and obtain customer acceptance upon completion.

Warranty Data Management

• Register and maintain warranty cases within the system.
• Ensure complete and accurate documentation of all claims.
• Generate reports, metrics, and performance indicators.

Corrective Actions & Continuous Improvement

• Initiate and support corrective actions in collaboration with the Quality team.
• Follow up on root cause investigations and implemented solutions.
• Verify the effectiveness of corrective actions to prevent recurrence.

Training & Knowledge Sharing

• Train and onboard new employees on warranty processes.
• Support the development of technical knowledge within the team.

Administrative & Leadership Responsibilities

• Plan and prioritize ongoing warranty and service cases.
• Present warranty cases and updates to cross-functional stakeholders.
• Monitor KPIs and department performance.
• Coordinate team activities and support continuous improvement projects.

What We're Looking For

• Strong customer service orientation.
• Excellent analytical and problem-solving skills.
• Experience managing warranty claims and field service activities.
• Ability to work cross-functionally with engineering, quality, operations, and customers.
• Strong communication, organization, and leadership skills.