Warehouse Specialist

movadogroup; México; Presencial; MXN 240.000 - 300.000; Jornada completa

Descripción de la vacante

Movado Group is seeking a Warehouse Specialist in Mexico to serve as the primary operational liaison with outsourced warehousing and the 3PL partner. The role focuses on monitoring fulfillment performance, inventory accuracy, receiving capacity, pick/pack execution, and related SAP/WMS exceptions during the transition to a future 3PL model.

The position requires overseeing measurements of warehouse performance, reconciliation of inventory, and ensuring daily business continuity, service levels,

Responsabilidades

• Monitor order processing, pick/pack activity, fulfillment capacity, open orders, order aging, shipment holds, and service-level performance.
• Investigate fulfillment exceptions including allocation issues, inventory shortages, pick/pack delays, order release failures, shipment holds, backorders, and incomplete order risks.
• Coordinate escalation and resolution of warehouse issues that may impact customer orders, sales execution, or service commitments.
• Support daily order prioritization and alignment with Customer Operations and Commercial when critical orders require attention.
• Monitor e-commerce fulfillment activity and parcel collection follow-up when warehouse execution affects e-commerce service levels.

Descripción del empleo

At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth and we offer our employees unparalleled opportunities for career advancement. We invite you to come share in our success. Our people are the cornerstone of business - we invite you to grow your career with us.

The Warehouse Specialist serves as Movado Group's primary operational liaison for outsourced warehouse operations in Mexico. The role is responsible for monitoring fulfillment performance, inventory accuracy, receiving capacity, pick/pack execution, reverse logistics, value-added services, warehouse billing, and warehouse-related SAP/WMS exceptions. This role is critical during the transition from the current operating model to the future 3PL model, ensuring that daily business continuity, service levels, inventory control, and go-live readiness are protected before, during, and after implementation.

Key Responsibilities

3PL Warehouse Governance

• Serve as Movado's primary operational contact for warehouse execution with the 3PL partner.
• Monitor warehouse performance against agreed KPIs, SLAs, processing capacities, cut-offs, and operating procedures.
• Coordinate day-to-day issue resolution with 3PL operations, inventory control, COS/KAM, IT/SAP, Customer Operations, Finance/Credit, and Commercial stakeholders.
• Maintain visibility of warehouse issues, action logs, root causes, corrective actions, and closure status.
• Support periodic business reviews, operational reviews, and continuous improvement discussions with the 3PL.

Fulfillment and Order Processing Oversight

• Monitor order processing, pick/pack activity, fulfillment capacity, open orders, order aging, shipment holds, and service-level performance.
• Investigate fulfillment exceptions including allocation issues, inventory shortages, pick/pack delays, order release failures, shipment holds, backorders, and incomplete order risks.
• Coordinate escalation and resolution of warehouse issues that may impact customer orders, sales execution, or service commitments.
• Support daily order prioritization and alignment with Customer Operations and Commercial when critical orders require attention.
• Monitor e-commerce fulfillment activity and parcel collection follow-up when warehouse execution affects e-commerce service levels.

Receiving, Storage and Value-Added Services

• Monitor inbound receiving capacity, receiving backlog, putaway performance, storage utilization, POSM/consumables handling, and warehouse readiness for inbound arrivals.
• Coordinate with Logistics Specialist and inbound partners when shipment arrivals or documentation affect warehouse receiving execution.
• Monitor warehouse execution of value-added services such as labeling, NOM-related labeling activities, packaging support, POSM handling, and other in-scope warehouse activities.
• Track high/peak season capacity needs and support escalation when additional warehouse resources or overtime may be required.

Inventory Accuracy and Control

• Monitor inventory accuracy, inventory status, cycle count execution, annual physical inventory process, and monthly reconciliation activities.
• Investigate inventory discrepancies and coordinate corrective actions with the 3PL, IT/SAP, Finance, and internal stakeholders.
• Support inventory reconciliation between SAP and WMS, including issue clarification, adjustment follow-up, damaged goods, blocked inventory, and pending inventory actions.
• Track cycle counts, annual physical inventory preparation, count results, root causes, and action plans.
• Ensure warehouse inventory processes support accurate product availability and order fulfillment.

Reverse Logistics and Returns

• Monitor reverse logistics receipt, returns receiving capacity, returns aging, quality inspection reporting, RA creation/follow-up, and return status visibility.
• Coordinate with Customer Operations, Billing/AR, and the 3PL to ensure returns are processed, classified, and reported in a timely manner.
• Follow up on missing returns, returned product discrepancies, and pending return actions with the appropriate teams.
• Support visibility of returns that may impact inventory availability, credit note processes, or customer claims.

SAP / WMS Operational Coordination

• Monitor SAP/WMS operational flows related to order release, inventory movements, receipt confirmation, shipping confirmation, returns receipt, and inventory synchronization.
• Coordinate troubleshooting of warehouse-related system errors, inventory interface issues, sales interface issues, order status discrepancies, and WMS exceptions.
• Support UAT, system stabilization, hyper care, and post-go-live issue resolution for warehouse-related processes.
• Work with IT/SAP,