Virtual Travel Support Specialist

Elevationtravelpartners; León; On-site; MXN 516,173 - 774,260; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with their trip preparations and support during their travel experience. This role requires effective communication through email, chat, and phone, assisting with itinerary changes and providing travel information.

The ideal candidate will possess strong organizational skills, a friendly communication style, and a passion for helping travelers. Experience in customer support is preferred, and comfort with online tools is essential.

Qualifications

• Experience in customer support is preferred.
• Ability to communicate effectively in a friendly manner.
• Reliability and organization are key attributes.

Responsibilities

• Assist clients via email, chat, and phone.
• Manage itinerary changes and travel-related questions.
• Provide travel information and guidelines.
• Follow up with travelers before their departure.
• Resolve concerns while keeping customer satisfaction high.

Skills

Friendly and professional communication

Customer support experience

Organizational skills

Proficiency with online tools

Interest in travel

Job description

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional to assist clients with their trip preparations and support during their travel experience. This role requires effective communication through email, chat, and phone, assisting with itinerary changes and providing travel information.

The ideal candidate will possess strong organizational skills, a friendly communication style, and a passion for helping travelers. Experience in customer support is preferred, and comfort with online tools is essential.