Virtual Travel Support Specialist

Elevationtravelpartners; Monterrey; On-site; MXN 516,173 - 774,260; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional in Monterrey, Nuevo León to assist clients with trip preparation and ongoing support during their travels.

This role demands strong communication skills, a friendly demeanor, and a commitment to customer satisfaction, ensuring travelers feel prepared and confident throughout their experience.

Candidates should be reliable, organized, and comfortable using online tools.

Qualifications

• Experience in customer support is preferred.
• Must be reliable and organized.
• Interest in travel and client satisfaction is essential.

Responsibilities

• Assist clients with trip preparation via email, chat, and phone.
• Help with itinerary changes and travel questions.
• Provide destination information and follow up with travelers.
• Resolve concerns to maintain a positive customer experience.

Skills

Communication skills

Customer support experience

Organizational skills

Technical proficiency with online tools

Interest in travel

Job description

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional in Monterrey, Nuevo León to assist clients with trip preparation and ongoing support during their travels.

This role demands strong communication skills, a friendly demeanor, and a commitment to customer satisfaction, ensuring travelers feel prepared and confident throughout their experience.

Candidates should be reliable, organized, and comfortable using online tools.