Video Game Player Support - Bilingual EN/PT (Remote)

Keywords Studios Plc.; Ciudad de México; Híbrido; MXN 182.800 - 218.959; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary: $18,000.00 gross

Law Benefits

2 days off

Career path

Medical expenses insurance after 3 months

Grocery tickets ($1,200)

Saving funds

Descripción de la vacante

A leading customer service company in Mexico City is hiring customer service representatives for written support. This role involves assisting players with account issues and providing top-notch customer service through various channels. Candidates should have excellent communication skills in English and Portuguese, with the ability to multi-task and adapt to a dynamic environment. Full-time availability is required, and a High School Diploma is preferred.

Formación

• Available for full-time work.
• Living in Mexico City or Estado de Mexico.

Responsabilidades

• Communicate with players to solve problems regarding accounts.
• Provide excellent customer service through chats, emails, and tickets.

Conocimientos

Strong written and verbal communication skills in English

Strong written and verbal communication skills in Portuguese

Ability to multi-task

Ability to adapt in a changing environment

Excellent customer service skills

Ability to actively listen

Educación

High School Diploma

Descripción del empleo

A leading customer service company in Mexico City is hiring customer service representatives for written support. This role involves assisting players with account issues and providing top-notch customer service through various channels. Candidates should have excellent communication skills in English and Portuguese, with the ability to multi-task and adapt to a dynamic environment. Full-time availability is required, and a High School Diploma is preferred.