Portuguese Gaming Support - Written (Chat & Email)

Keywords Studios; Jocotitlán; Presencial; MXN 183.000 - 219.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary $18k gross

Law Benefits

2 days off

Career path

Medical insurance after 3 months

Saving funds

Grocery tickets

Descripción de la vacante

Keywords Studios Mexico is seeking customer service representatives for written support. You will handle chats, emails, and tickets to assist players with issues such as lost accounts and game details, delivering high-quality service in English and Portuguese.

The role requires strong communication, multi-tasking, adaptability, and full-time availability, with Mexico City or Estado de Mexico residency preferred.

Formación

• Strong written and verbal communication in English
• Strong written and verbal communication in Portuguese
• Ability to multi-task
• Adapt in a evolving environment
• Excellent customer service
• Active listening and task execution
• Full-time availability
• High School Diploma preferred but not required
• Living in Mexico City or Estado de Mexico

Responsabilidades

• Communicate with players via chats, emails and tickets to resolve issues.
• Assist players with lost accounts and game-related questions.
• Provide high-quality customer service and timely responses.

Conocimientos

English communication

Portuguese communication

Multi-tasking

Adaptability

Customer service

Active listening

Full-time availability

High School Diploma (optional)

Mexico City living

Educación

High School Diploma

Descripción del empleo

Keywords Studios Mexico is seeking customer service representatives for written support. You will handle chats, emails, and tickets to assist players with issues such as lost accounts and game details, delivering high-quality service in English and Portuguese.

The role requires strong communication, multi-tasking, adaptability, and full-time availability, with Mexico City or Estado de Mexico residency preferred.