Portuguese Videogames Customer Service (WRITTEN SUPPORT)

Keywords Studios; Estado de México; Presencial; MXN 183.000 - 219.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Law Benefits

2 days off

Career path

Medical expenses insurance (after 3 m)

Saving funds (after 3 m)

Grocery tickets

Descripción de la vacante

Keywords Studios Mexico is seeking customer service representatives for written support. You will engage with players via chat, email, and tickets to resolve issues like lost accounts and clarify game details. Strong English and Portuguese written and verbal skills are required.

Full-time position based in Mexico City or Estado de Mexico. Benefits include progressive career path and additional perks after probation. Must be adaptable and customer-focused.

Formación

• Proficient written and spoken English.
• Proficient written and spoken Portuguese.
• Ability to multitask in a dynamic environment.
• Adaptability to evolving processes and tools.
• Excellent customer service skills and professionalism.
• Ability to actively listen and follow instructions.

Responsabilidades

• Provide written customer support via chat, email and tickets to players.
• Resolve issues such as lost accounts or account details inquiries.
• Maintain high-quality service and response times.

Conocimientos

Written English

Portuguese language

Multi-tasking

Adaptability

Customer service

Active listening

Educación

High School Diploma

Descripción del empleo

Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

POSITION SUMMARY:

Player Support communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

Requirements

• Strong written and verbal communication skills in English.
• Strong written and verbal communication skills in Portuguese.
• Ability to multi-task.
• Ability to easily adapt in a constant evolution environment
• Excellent customer service skills
• Ability to actively listen to instructions and execute tasks communicated.
• Full-time availability
• High School Diploma preferred but not required.
• Living in Mexico City or Estado de Mexico.

Benefits

• Salary: $18,000.00 gross (before taxes)
• Law Benefits.
• 2 days off.
• Career path.

After 3 months:

• Medical expenses insurance.
• Saving funds.
• Grocery tickets ($1,200)