Veeva/Salesforce CRM Admin – Hybrid (Mexico City)

Turtle Trax S.A.; Ciudad de México; Hybrid; MXN 550,000 - 750,000; Full time

Job summary

Turtle Trax S.A. is seeking a CRM Administrator to support day-to-day administration, configuration, and maintenance of our CRM platform, with a focus on Veeva CRM.

The ideal candidate has hands-on Veeva CRM experience and Salesforce Administration exposure, preferably in pharma or life sciences, and will manage users, data, reports, UAT, and deployments while collaborating with IT and business teams in a hybrid Mexico City setting. Strong English is required.

Qualifications

• 3+ years of experience administering Salesforce CRM or Veeva CRM.
• Experience with User Administration, Roles & Profiles, Permission Sets, Data Maintenance, Reports & Dashboards.
• Experience providing functional support to business users and working with IT on system changes.

Responsibilities

• Administer and maintain the CRM platform, preferably Veeva CRM.
• Manage user accounts, profiles, roles, permissions, and access requests.
• Configure and maintain CRM master data (Products, Territories, Key Messages, Surveys, Medical Samples).
• Provide day-to-day functional support, troubleshoot issues, coordinate resolutions with IT.
• Execute data maintenance activities, bulk uploads, and routine CRM updates.
• Participate in UAT, system validations, and release deployments.
• Collaborate with stakeholders and IT to gather requirements and support enhancements.
• Generate and maintain reports, dashboards, and operational metrics.
• Ensure data quality, governance, compliance, and adherence to processes.
• Support continuous improvement of CRM processes and user experience.

Skills

Veeva CRM Admin

Salesforce Admin

CRM User Mgmt

CRM Config

Data Governance

Stakeholder Mgmt

Problem Solving

Reporting & Dashboards

UAT Coordination

Cross-functional Collab

Customer Support

Education

Bachelor’s degree

Tools

Veeva CRM

Salesforce

Job description

Turtle Trax S.A. is seeking a CRM Administrator to support day-to-day administration, configuration, and maintenance of our CRM platform, with a focus on Veeva CRM.

The ideal candidate has hands-on Veeva CRM experience and Salesforce Administration exposure, preferably in pharma or life sciences, and will manage users, data, reports, UAT, and deployments while collaborating with IT and business teams in a hybrid Mexico City setting. Strong English is required.