US Tax Return Pro: Client Support & 1040 Expert

PROGRAMMING.COM; Azcapotzalco; On-site; MXN 420,000 - 700,000; Full time

Job summary

PROGRAMMING.COM is seeking experienced U.S. Tax Preparation Professionals based in Mexico to support U.S. individual income tax preparation and provide exceptional customer service.

The ideal candidate will have at least 2 years of hands-on experience preparing U.S. individual income tax returns (1040), strong knowledge of U.S. individual taxation, and conversational English skills. EA/CPA certification is NOT required.

Qualifications

• Hands-on experience preparing U.S. individual tax returns (Form 1040).
• Conversational English proficiency (assessed through a live call).
• Strong knowledge of U.S. individual taxation.

Responsibilities

• Prepare and assist customers with U.S. individual income tax returns (Form 1040).
• Answer customer questions regarding U.S. individual tax preparation.
• Provide professional customer support through video, phone, and chat.
• Research and resolve complex tax-related questions.
• Assist customers with tax preparation software and basic technical issues.
• Maintain accurate documentation of customer interactions and resolutions.
• Deliver timely, accurate, and high-quality customer service.

Tools

Lacerte

ProSeries

Drake

UltraTax

Job description

PROGRAMMING.COM is seeking experienced U.S. Tax Preparation Professionals based in Mexico to support U.S. individual income tax preparation and provide exceptional customer service.

The ideal candidate will have at least 2 years of hands-on experience preparing U.S. individual income tax returns (1040), strong knowledge of U.S. individual taxation, and conversational English skills. EA/CPA certification is NOT required.