Transportation Program Manager - Mexico Expansion

Amazon; Ciudad de México; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Amazon Transportation Mexico is seeking a Program Manager to shape the Points network in Mexico City and beyond, focusing on Drop-off, customer pickups and returns. You will tie business needs to technology, track KPIs, and drive data-driven improvements.

You will collaborate with tech teams and product managers, manage cross-functional programs, and lead expansion efforts with field operators and support teams to improve cost and service for customers and sellers in Mexico.

Formación

• 5+ years cross-functional experience with tech and non-tech teams.
• 5+ years of team management experience.
• 5+ years of cross-functional project delivery.
• 5+ years of program or project management experience.
• Experience defining program requirements and using data to determine improvements.
• Fluent in Spanish and English; Bachelor's degree.

Responsabilidades

• Shape the development of the Amazon Points network with a focus on serving our sellers for Drop-off (PUDOs), Customer Pickups and Returns.
• Track daily operational performance and KPIs, creating action plans and bridges to gap defects.
• Work closely with the team to understand business challenges and provide data-driven analysis for better decision-making.
• Implement strategic projects to improve Customer experience and increase adoption.
• Be data-driven to identify new business opportunities that empower distributed point operations.
• Collaborate with technology teams and product managers to develop new tools and systems that support business growth.
• Work effectively with stakeholders at different levels, including field operators, support teams, and tech product managers.
• Conduct operational visits and audits at our facilities.
• Implement strategic projects to ensure best cost-efficiency and experience throughout First and Last Miles.

Conocimientos

Cross-functional leadership

Program management

Data-driven decision making

Stakeholder management

Team management

Spanish fluency

English fluency

Educación

Bachelor's degree

Descripción del empleo

Amazon Transportation Mexico is seeking a Program Manager to shape the Points network in Mexico City and beyond, focusing on Drop-off, customer pickups and returns. You will tie business needs to technology, track KPIs, and drive data-driven improvements.

You will collaborate with tech teams and product managers, manage cross-functional programs, and lead expansion efforts with field operators and support teams to improve cost and service for customers and sellers in Mexico.