Training Coordinator, Operations

Bvlgari; Xico; Presencial; MXN 320.000 - 520.000; Jornada completa

Descripción de la vacante

Bvlgari busca un Coordinador de Capacitación para México, reportando al Director de Marca País. La persona coordinará programas de aprendizaje, certificar trainings y liderar sesiones de Train the Trainer en boutiques propias y franquiciadas.

Será responsable de traducir guías y adaptar herramientas de aprendizaje a audiencias en LATAM. El rol es híbrido desde la oficina de Ciudad de México, trabajando con equipos locales y regionales para garantizar experiencias de cliente excepcionales y

Formación

• Experiencia en diseño y desarrollo de currículos de formación.
• Habilidades de comunicación escrita y localización de contenidos.
• Conocimientos de MS Word, Excel y PowerPoint.
• Requisito de fluidez en inglés y español.

Responsabilidades

• Llevar a cabo sesiones Train the Trainer para Managers de boutique y certificar relojes FHH.
• Analizar KPIs de retail y monitorizar programas de mystery shopping.
• Desarrollar programas de entrenamiento para tiendas propias y franquiciadas.
• Impartir formaciones en tienda y fuera de ella sobre productos y habilidades de venta.
• Colaborar con Store Managers y Retail Directors en planes y seguimiento.
• Formar a Boutique Managers y Category Ambassadors para entrenamientos en tienda.
• Apoyar proyectos regionales y eventos en LATAM junto al equipo regional y global.

Conocimientos

Experiencia en diseño de formación

Localización de contenidos

MS Word

MS Excel

PowerPoint

Bilingüe inglés/español

Herramientas

MS Word

MS Excel

PowerPoint

Descripción del empleo

Training Coordinator, Operations Bvlgari Ciudad de México, Ciudad de México, MX

Descripción del trabajo

Training Manager - Mexico B V L G A R I is seeking for a Training Manager to join its Mexico team. The Training Manager ensures the successful delivery of Bvlgari’s coaching, learning and development programs throughout the country so our teams can deliver unparalleled client experience and deliver business growth. Reporting to the Country Brand Director in Mexico , with a dotted line to the Training Director for the Caribbean & Latin America , this hybrid position is based out of the Mexico City office. From leading "Train the Trainer" sessions for boutique managers and administering FHH watch certifications to analyzing retail KPIs and monitoring mystery shopping programs, you will act as a key catalyst for team development across our directly owned and franchised boutiques in Mexico. Becoming a BOLD Bvlgari team member means being part of an authentic, passionate work environment, while working for a CONTEMPORARY brand of worldwide renown. Perform comprehensive training programs for our Directly Owned Shops and Franchised boutique operated by business partners. Deliver in-store and off-site training sessions focused on products and soft skills. Partner with Store Managers and Retail Directors on training plans, needs, assessment and follow up. Train the Trainer- Responsible for training Boutique Managers, category ambassadors as well as Wholesale & Franchise Area Sales Manager to provide in-store trainings. Support key regional projects, events, and conventions regardless of the location within the LATAM region in collaboration with regional training managers and collaboration with global training community. Organize and deliver “Brand” training session as part of new LATAM Bvlgari employees on-boarding. Develop training tools, materials, and collateral to support local initiatives for all axis (jewelry, watches, accessories and selling skills) and adapt to the audiences (internal and external client advisors, office staff, retail teams, business partners). Closely follow and monitor Mystery Shopping program to meet brand objectives and measurable targets. Set a training plan that outlines all action steps and resource requirements to meet Bvlgari’s brand ambassador’s program. Implement and administer the FHH training "certification" program for all Client Advisors on an ongoing basis. Track training, certification, attendance and completion of Centrally Delivered Trainings and E-Learning courses for Client Advisors. Conduct retail KPIs data analyses and implement L&D plan based on areas of opportunity. English to Spanish translation on selective training guidelines as needed. Solid foundation in adult learning methodologies (Andragogy).

• Lead 'Train the Trainer' sessions for boutique managers and administer FHH watch certifications.
• Analyze retail KPIs and monitor mystery shopping programs.
• Perform comprehensive training programs for Directly Owned Shops and Franchised boutiques operated by business partners.
• Deliver in-store and off-site training sessions focused on products and soft skills.
• Partner with Store Managers and Retail Directors on training plans, needs assessment, and follow-up.
• Train Boutique Managers, category ambassadors, and Wholesale & Franchise Area Sales Managers to provide in-store trainings.
• Support key regional projects, events, and conventions across the LATAM region in collaboration with regional training managers and the global training community.
• Organize and deliver Brand training sessions as part of new LATAM Bvlgari employee onboarding.
• Develop training tools, materials, and collateral to support local initiatives across all axes (jewelry, watches, accessories and selling skills) and adapt to audiences (internal and external client advisors, office staff, retail teams, business partners).
• Closely follow and monitor Mystery Shopping program to meet brand objectives and measurable targets.
• Set a training plan outlining all action steps and resource requirements for Bvlgari’s brand ambassador program.
• Implement and administer the FHH training certification program for all Client Advisors on an ongoing basis.
• Track training, certification, attendance, and completion of Centrally Delivered Trainings and E-Learning courses for Client Advisors.
• Conduct retail KPIs data analyses and implement L&D plans based on opportunities.
• Translate selective training guidelines from English to Spanish as needed.
• Apply solid foundation in adult learning methodologies (Andragogy).

Requisitos

• Experience in training design and curriculum development.
• Clear written communication and content localization skills.
• Comprehensive instructional and documentation capabilities, complemented by solid computer literacy (MS Word, Excel, and PowerPoint).
• Solid commercial awareness and retail sales acumen.
• Fluency in English and Spanish required.